Wrong adverse credit affecting mortgage application

[Mndthompson5]

Hi I had a mobile Internet dongle with Vodafone bank in 2020 I cancelled my contract but you still requested payments and sent the account into default.. back at the time when I eventually got through to a customer service advisor, they assured me it would be rectified and not show on my credit.. I have just been refused a mortgage due to this not being resolved. 

Could I please speak to someone about this ASAP 

[Mark]

Hwy @Mndthompson5 We can certainly look into this for you. As we'll need access to your account to do this, we'll need you to pop us a private message via one of our social channels where we'll be able to discuss this further and get an erroneous markers removed from your file.

[Blh]

@Mndthompson5 hi this exact issue has happened to me. Default incorrectly put on my credit file in error despite me attempting to resolve this issue at the time (last year) and being assured it wouldn’t result in a default. It has impacted my mortgage application. Did you manage to get any help with this? So sorry you had to deal with this too. It’s really unfair and so stressful.