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18-01-2025 09:49 AM - last edited on 18-01-2025 09:56 AM by Charlotte
First time here and I really don't know what to do.
So I got yt premium again after I used the free 2 months from Vodafone on the 18th of December because I never knew I had a free trial. It wouldn't let me use my card so I kinda gave up and went to use the entertainment pack for it when it told me I already had premium on my account. I was going to cancel it yesterday when it said I used Vodafone.
Like any person would do I went to Vodafone. The only thing active is my Disney w ads. Nothing else. So I contact yt support and they can't help me. I have two phones, keep this in mind.
I used my S10+ which has a pay as you go sim Card. My A12 has the plan for monthly something. Anyways when I got the premium it said Vodafone on Google play store which I have activated on both phones because...I don't know what it does.
Anyways, phone bill price. January price for mine and my mums bill is around 50. That's bc I had Spotify. Not youtube. I really need help because I don't know what's getting charged the 9.99. I already cleared my bank account so I won't get charged.
Someone help me as it would be greatly appreciated.
First time here and I really don't know what to do.So I got yt premium again after I used the free 2 months from Vodafone on the 18th of December because I never knew I had a free trial. It wouldn't let me use my card so I kinda gave up and went to use the entertainment pack for it when it told me I already had premium on my account. I was going to cancel it yesterday when it said I used Vodafone.Like any person would do I went to Vodafone. The only thing active is my Disney w ads. Nothing else. So I contact yt support and they can't help me. I have two phones, keep this in mind.I used my S10+ which has a pay as you go sim Card. My A12 has the plan for monthly something. Anyways when I got the premium it said Vodafone on Google play store which I have activated on both phones because...I don't know what it does.Anyways, phone bill price. January price for mine and my mums bill is around 50. That's bc I had Spotify. Not youtube. I really need help because I don't know what's getting charged the 9.99. I already cleared my bank account so I won't get charged.Someone help me as it would be greatly appreciated.
[MOD EDIT: This post has been edited to remove spoiler tags]
18-01-2025 09:59 AM
Hello, @skye_ss3. I hope you're well.
I understand that you've had some issues with the entertainment packages, and there are some unexpected charges on your bill. As this would require access into your account to investigate further, please reach out to us on Social Media so we can help.