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Forum Posts

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Customer feed back

I was having a problem with me bill and i was furious that vodafone charged me for the line i had asked them to cancel. So i called vodafone to ask about this bill and a agent named joel answered my call and after that it was all just effortless conv...

Credit default deactivated after 6 years

Hello my mobile account went in default in 2014/2015, this dropped off in 2020/2021 this has now been redefaulted with a new date of 2022, this should never be redefaulted and this will prevent me getting a mortgage 

Resolved! How can I give positive feedback on a team member?

I can find nothing on the Vodafone website which would allow me to provide positive feedback on an individual team member. It's a pity because the service provided by Suzanne in the Newport Friars Walk store yesterday in trying to resolve a billing i...

chrismca by • 3: Seeker
  • 25453 Views
  • 8 replies
  • 4 thanks

Customer feedback

I hope this gets back to the employee concerned, I recently had an online chat with Suzanne who I know works from Northern Ireland.Sadly the survey she mentioned at the end didn’t come through,but I wanted to say it was a pleasure chatting to her abo...

Dbir1602 by • 2: Seeker
  • 4383 Views
  • 3 replies
  • 0 thanks

App being blocked

I use a move to earn App called STEPN and it is being blocked by Vodafone so I can’t use it how can I unblock this please 

Positive

Not one to usually post positive feedback about this network but I really want to leave some positive feedback for Salma on the technical team. She really went above and beyond to help with query! Thank you Salma!

ttee43 by • 2: Seeker
  • 3622 Views
  • 2 replies
  • 7 thanks

Proof of usage URGENT

I have requested for a proof of usage through pop form and I have received it. But in that last usage date was printed 5 days early which is causing me trouble with insurance company. My last usage date was on 7/03, but it printed 02/03. Can anyone h...

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