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Why don't Phone and Text work on my Nokia 635 Lumia work when I'm outside UK?

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2: Seeker

It there some esoteric setting? I have 'ROAM' on.

Thanks

 

Mary

 

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Community Champion (Retired)

Did you contact vodafone prior to going abroard to set up roaming on youe account

As Per

http://www.vodafone.co.uk/discover-vodafone/managing-my-costs/travelling-abroad/index.htm

Some phones are automatically barred from working abroad. We do this for your security – to stop anyone who isn't authorised to use your phone from using it overseas, where rates are higher. If you'll be using your phone abroad and want to make sure it'll work, please contact Customer Services.

 

 Quick way to check is to get hold of live chat from the CS link

sigbar.png

Note I do not work for voda, My advice comes from experience and my opinions are my own

 

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2 REPLIES 2
Community Champion (Retired)

Did you contact vodafone prior to going abroard to set up roaming on youe account

As Per

http://www.vodafone.co.uk/discover-vodafone/managing-my-costs/travelling-abroad/index.htm

Some phones are automatically barred from working abroad. We do this for your security – to stop anyone who isn't authorised to use your phone from using it overseas, where rates are higher. If you'll be using your phone abroad and want to make sure it'll work, please contact Customer Services.

 

 Quick way to check is to get hold of live chat from the CS link

sigbar.png

Note I do not work for voda, My advice comes from experience and my opinions are my own

 

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2: Seeker
Thank you. Perfect answer.
Phone was barred for international use. Now debarred. I'm sure it'll work next time I leave the UK.
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