21st Feb: VF 1/2 installed on a new Gigafart service on Monday 21st. Due to the high wind they installed the house boxes inside and out but could not go up the pole to install/connect the cable from post to house.
VF mailed me to say sorry and they would ring to arrange to complete in 24 hours.
23rd Feb: As I was with Virgin I now have no BB internet - this was cancelled from the 23rd.
I have connected with the supplied VF dongle. This works poorly and intermittently. I work for the NHS and video calls are now out of the question. I can’t do my job (nationally, people I work with are everywhere).
I used the chat line to try to contact VF and after four attempts and being cut off VF said they ‘are not sure who is responsible in their team…’. A one hour wait on the customer phone line and I gave up.
25th Feb: No sign of or news from VF since. I used the chat line to contact VF and after four attempts and being cut off VF said they ‘are not sure who is responsible in their team…’
Their issue I know is the city fibre-kelly-supplier (VF). There are a thousand complaints about this relationship on this forum. BUT VF are my suppliers and they are not communicating with me at all and frankly for my work, l this is a disaster.
NOW: IF a VF employee reads this - two things you can do: fulfil your VF promise to communicate with me and compete the installation. No excuses or explanations or apologies. ACT.
