£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[caroscottie]

I’m sending all this to the ombudsman 

[DaveGilchrist]

 

Well I’ve now had a response via Twitter, with Vodafone denying any knowledge of this voucher scheme, and saying if it had happened it would have been through awin!

More lies. Time to send it everywhere.

[DaveGilchrist]

Thank you for passing security Dave - I've heard back from our voucher team and I'm afraid I don't have good news. They're responded with the below:
"This voucher offer looks like it’s come through someone else I’m afraid – I can’t find evidence of the order being tracked through Awin (our voucher team). Also, our voucher campaigns usually have a qualifying period of 90-120 days, rather than 28.
I would advise the customer to contact WeGift again"

They did suggest that if you took the deal out through uSwitch or Broadband choices, these vouchers would be distributed through GiftCloud.

I'm really sorry about the hassle you've had with this Dave, I appreciate this isn't the response you'd want to hear.
Evie

[GarryWhite]

What an amazing coincidence Dave, Ive just had that response!!!

They say no record of my email address.

So you sign up to take advantage of the offer, do everything you need to, then Vodafone say its a 3rd party who gifts the vouchers but theyve never heard of you so you dont get a voucher.

A nice little scam going there methinks

[Jayach]

My acknowledgement and voucher definitely came from wegift.io, although they branded the emails as Vodafone.

I went through MSE's broadband checker.

So I don't think it was a scam, but it is easy for such things to go wrong as they rely on internet tracking technologies that many people actively block nowadays

@DaveGilchrist Your pictures haven't been moderated yet. It will be interesting to see what they are. If you add pictures as attachments rather than in-line they are viewable immediately.

[DaveGilchrist]

The images were just screenshots of the messages on Twitter, so I copied and pasted the text instead.

Yes it’s definitely a scam, Vodafone wash their hands of it and blame Wegift, then Wegift ignore any emails.

Obviously Wegift are not just sending these vouchers to people out of the goodness of their heart - it’s a promotion, paid for by Vodafone, and then ultimately paid for by the end user. Nothing’s free in this world, we are paying for them over the length of our contract.

Plus I noticed that I’m only getting 8 months of the Apple TV, instead of the 12 months in the deal. Ho hum..

Anyway I’ve given up chasing either, but at least I have a new answer for the ‘on a scale of 1-10 how likely are you to recommend Vodafone to a friend’ text..

[Jayach]

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@DaveGilchrist wrote:

Plus I noticed that I’m only getting 8 months of the Apple TV, instead of the 12 months in the deal. Ho hum..

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I believe Apple have extended Apple+ subscriptions till July.(They have for me, I got an email)

You should be able to confirm your subscription here: https://tv.apple.com/account/subscriptions

[DaveGilchrist]

Yes, July is eight months after I took out the subscription. So I’m four months short of the advertised ‘12 months of Apple TV’

I’m expecting them to send me to Apple to sort it out myself..

I can just imagine how it’d go if I told one of our clients to go chase the supplier directly.

[Jayach]

To be honest the Apple TV is exactly what you would get if you bought it retail and I bet Currys would be no more help.

I signed up in June, so I got an extra month. I've still not watched anything on Apple+, but I use the box for Prime and various catch-up and free services.

[Jayach]

@DaveGilchrist

Could you show us your original acknowledgement email? (removing personal info of course)

Here's mine. As you can see it's from wegift, but branded Vodafone.

I've added it an attachment as well as a picture