£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[Mark]

I'm sorry to see you've experienced a delay in receiving your voucher @Tim9000. So we can provide the correct contact to chase this, let us know which site you used to take up this offer.

[Tim9000]

Finally received but not without 1 month of chasing and complaining. 

[mike99bird]

I have the same problem. Vodaphone have washed their hands of it, We Gift has a website of sorts which gives a blocked email address  to complain to.

I entered this deal as it appeared on the Martin Lewis MSE website and I am now going to complain to Martin and ask him to block any further offers on his sites involving WeGift and Vodaphone. I suggest you and everyone else who fell for this via MSE does the same. I have saved a great deal of money via the MSE site, I do not want it contaminated and it generates a lot of purchasing power that companies post Ovid 19 will need.

I also consider Vodaphone to be in breach of contract so feel free to move asap, but this does often lead to spin-off problems. You could also try taking Vodaphone to Money Claims on line, costs £20 and can lead to county court, but I doubr Vodaphone would want to fight it too much. Good luck.

[Trotter342]

I was sent an email with a link to claim the gift card, it didn't work and just sent me to a blank page. After complaining without getting anywhere I was about to get on to citizens advice. Out of curiosity I tried the link again, I'd had it about a month now, and it worked. Try it again if you have the old email.

[gabor73]

Hi everyone!

Lots of people are fooled by Vodafone and its third friends.

My proposal:

For all media, everyone should report the problem! We harass them until they deal with the subject!

I am writing a letter to the following, please also you write too:

BBC, The Times, The Sun, Financial Times, Daily Express, Daily Mail, The Guardian, The Mirror, The Sunday Times...

(If anyone has already written, I will join now.)

[charlieilok]

I think Martin Lewis show is good for this scammers..

[Amanda]

I've replied to your other post about this here @charlieilok - thanks. 

[shamunited]

Hi all,

I signed up on 27 April for the broadband and have waited 120 days to pass before contacting Wegift.

Their initial number 020 3880 6310 rang through to a voicemail.

However, 020 3880 6314 took me through to a real human called Richard this morning. He took down my email address, WEB-0000 number and Vodafone account number and says he will send the details on to Awin to send me by £75 Amazon gift card.

I received an email from himself saying he has actioned this so now waiting to see if the actual voucher arrives. He said he passes on around 20 email details a day to Awin, so looks like this is now being done.

Will let you know of any developments.

Thanks

Sham

[shamunited]

I received my voucher this morning.

If you see my post above, it has details on how to redeem it.

Good luck!

[Mark · Accepted solution]

Hi all, It seems there’s been a little confusion regarding these offers 😕 Let’s see if we can clear things up a little and help get everyone on the right track 😁

You’re only eligible if  you sign up online, and fill in your email address after clicking out on the third party site, before landing on our site.

It can take up to 120 days to receive the gift card and you must wait this time before raising this further.

If you've not received your giftcard after this time, please follow one of the below escalation routes 👉

• If you switched using Uswitch between the 1^st of December 2019 and the 27^th of February 2020 .Pop you query over to uk-vodafonevouchers@awin.com
• If you joined us through Uswitch on or after the 28^th of February 2020: Any queries should be sent to rewards@giftcloud.com
• If you came to us through Money Super Market, Broadband Choices, Go Compare, Money Saving Expert etc  at any timeYou can raise any queries  to uk-vodafonevouchers@awin.com