£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[InterestingIan]

OK, I too am having difficulty receiving my £75 Amazon gift voucher.  It was supposed to arrive today.  When I went to the link to see the progress, I got a message saying the voucher has been sent and to check my spam folder if not there.  Nope, it's not anywhere. 

In respect of the previous message, I'm not sure who to email since I cannot remember if I originally signed up through Uswitch or moneysavers.  It was 4 months ago!  So I've emailed both emails.  Also have sent messages to vodafone on both facebook and twitter (on twitter via messaging and a tweet).  All these emails and messages were sent a few hours ago, and no one's responded to me, so not looking good.

I did think it would be quite likely they wouldn't just send the voucher without me chasing it up.  After all, they're hoping people forget so they can pocket the cash for themselves.  But what I did find surprising is that even for people who notice and chase it up, we're still having a lot of difficulty getting our vouchers.  I would have thought that all the bad publicity would be extremely undesirable and this racket would swiftly be nipped in the bud!  It just seems astounding to me that vodafone and wegift (or whatever they're called) can continue to get away with this.  My respect for the law continues to plummet. 
Any advice as to what I should do next?

[InterestingIan]

In respect to my previous message, they've just sent me an email saying:

<BLOCKQUOTE>"We are unfortunately unable to locate any details or gifts for you under the email</BLOCKQUOTE>

So this is the same as a few others have reported.  OK, I'm just filling out a complain form for trading standards.  I assume I just put the trader as vodafone even though the problems I'm experiencing are with wegift?   Vodafone are the trader, and the wegift email says from vodafone and had vodafone's logo on and I never suspected until yesterday that any 3rd party was involved at all!  I will explain all this on the form, although annoyingly it has a limit of 2250 characters

[InterestingIan]

UPDATE

Just followed the link in my original email again, this time it was different and said I have successful been awarded the card.  I only clicked the link again to provide details to trading standards.  So I now have my £75, so no point in filling the complaint form out?

[InterestingIan]

I thought we were supposed to be sent an email? 

Anyway, that link has changed in the past hour.  I informed them I would be contacting trading standards and I assume that was responsible for the updated message at the link.

[GarryWhite]

I joined Vodafone home broadband using Vodafones own website, it promised a £75 voucher and to date theres been no sign of it. Ive lost count of the live chats Ive done, each one of them gave me a different timeline for the voucher to arrive.

Have called them today and so far have been on hold for just over 30 minutes and am about to

Is this really the level of service I should expect from Vodafone?

[caroscottie]

I have followed the guidelines and haven’t received it!

[Andy]

Hi @caroscottie 👋 Lets take a look at this, can I ask if you signed up through a 3rd party and what the guidelines are that you followed please? 

[GarryWhite]

Is there nothing you can do to help me Andy?

I signed up on Vodafones own website.

Ive gone on live chat numerous times, spoke to people on the phone who promised to call me back but never did, and emailed the claim email address who eventually replied asking for my reference number which was immediatly provided but never heard anything else, despite sending them more emails which have been unanswered.

Im not impressed

[Jayach]

Did you receive an email shortly after you joined from noreply(a)mail.wegift,io?

Mine was headed "Purchase Completed! You’ll receive your Amazon.co.uk Incentives and Marketing* eGift Card in 120 days."

If you did, try the link within it, it should tell you the status of your order.

Of course if you didn't go via wegift it may be different for you.

[caroscottie]

I originally signed via money expert. I have an email from Vodafone to confirm