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Other broadband queries

£75 Amazon voucher

Farai
Moderator

I can certainly understand your frustration @Mathusha. We'd like to help you find out exactly what's happened here. In order for us to able to discuss the account in more details, you'd have to reach out to us on the correct channels. Account specific details can only be discuss via Social Media, over the phone or via Live Chat. 

As you've already been in touch with us over Live Chat, we'd like to take another look at the account to double check all the relevant details for you again. If this is something you decide you'd like us to do, we recommend signing up for a temporary Facebook or Twitter page to allow us to discuss the account further. It can also be an anonymous social media account if this would be more comfortable for you 👍


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Mathusha
2: Seeker

As I said, I am not going to go through the palaver of creating a social media account  for Vodafone's inability to honour customer promise.  Vodaphone has all of my details, and I am sure it wouldn't be that difficult to investigate this. I am not interested in the voucher anymore (Simply disgusted already) , and my purpose of the initial posting was , so that potential customers can be well aware of the con they may be getting into. thanks. 

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Jayach
16: Advanced member

@Mathusha, these offers can be very confusing, sometimes they are run by Vodafone themselves and sometimes via 3rd party sites.

I signed up via MSE (Money saving expert),but the voucher was administered by Wegift.

The voucher can take up to 120 days to arrive, but I got a email from Wegift to say I was signed up soon after joining. Like this:

wegift.png

Check you haven't had something similar, which has gone into spam.

After that email I heard nothing until a similar email with the voucher arrived.

I don't think it is a deliberate con, more that Vodafone are totally incompetent.

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tomba1
3: Seeker

I'm also missing my £75 voucher. Registered on 29/04/2021 (been a disaster since then, but hey ho!). Did everything correctly, even waited after the stated 120 days...now I'm passed from pillar to post and still ne e-mail with the £75 promised voucher.

What is going on at Vodafone???

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Beth
Moderator

Hi @tomba1! I'm sorry to hear you're missing the Amazon voucher. If you were eligible for one of these, you would have received an email on confirmation of the product purchase which advised that we'd be in contact later on down the line with further instructions of how to claim this. The original email should also contain a link that shows how much time is left on this before you will receive the voucher. If you're unable to view this email or this time has passed, please contact our Social Media team and they'll be able to investigate this or escalate if needed 🙂

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tomba1
3: Seeker

Hi Beth, 

Thanks. I did everything correctly. Vodafone even reminded me to make the purchase at the same time as they confirmed the purchase. They said to wait for 120 days to pass before querying the status of the £75 as I could not query it before then. They said that after 120 days of service I would receive an e-mail. i never got the 120 day e-mail.

How do I get in touch with the Social Madia Team please (I don't tweet, etsy,  facebook, etc)?

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tomba1
3: Seeker

This is the reply I got from Vodafone giftcloud.com :

 

You will receive your reward once you have completed your order and this purchase has been validated by Decision Technologies Limited. Details of how to receive your gift will be sent to the email address provided after 120 days from your purchase.

We strongly recommend letting this 120-day period pass before querying the status of your voucher.

 

regards,

Tom

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Beth
Moderator

@tomba1 Our social media team is only over Twitter or Facebook. In this case, I would recommend contacting our Customer Service team on 191 from a Vodafone phone (03333 040191 from any other UK phone) or through our live chat team here 🙂

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tomba1
3: Seeker

Sadly this is my experience of Vodafone too :Sad_face:

I've just spent 40 minutes on their web chat trying to sort my £75 out. they told me to wait 120 days before I could claim it but now they've passed me back and forward from giftcloud.com to broadbanchoices to vodafone and back. Seems like i've been conned into joining and my wife and daughter, who need the internet more than I do, blame me for the constant "dropouts" and "TV cannot detect internet", "your ipad is not connecting to internet" failures. I cannot say how many times I've had to switch off and re-boot the Vodafone router. So much for superfast fibre....give me reliable slow bband again...please!!!

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tomba1
3: Seeker

Hi. Mine was Superfast 2 Fibre (when it works!!!)...... I signed up online on 29/04/2021 (I think the expiry was 2nd May 2021 for ordering to get the £75 Amazon Voucher).

That said....I'm now having a battle to get the promised £75.....AARGH!

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tomba1
3: Seeker

I'm also caught in this loop :Sad_face:

I was told I had to wait 120 days before I could claim the voucher....now they cannot find my order and have not sent the £75 Amazon Voucher I was promised...sadly, yes, I was tempted to join only by the £75 promise.

Been with Vodafone since 29/04/2021 and most days we lose internet. 

Bring back old slow but reliable bband!

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tomba1
3: Seeker

Hi. I'm not on the Social things. i did do the "chat" and was assured by Sumit that he would leave a smile on my face by sorting out the vanished £75 Amazon Voucher.

I admired his optimism and enthusiasm....he failed dismally of course....I had been promised like this by Vodafone before. I also feel conned - I only signed up for the promised £75...even 'though Amazon is also of doubtful integrity.

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