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@Webbieads We'll be happy to take a closer look into what may have caused this and get this sorted for you. Please do reach out to us on social media as we'll be able to access the account you had with us and make any amendments needed.
When messaging us from Facebook or Twitter, please select 'Asked to DM' when greeted by our BOT and your query will be routed directly to our team. Please include a link to your post along with your Community username when you reach out to us - you then won't need to write your query again.
@HappyNomad We ask our customers to message us through social media as we're unable to take account details securely via this platform. We take the security of our customers very seriously and it's our priority to ensure their details are safe and secure. Our forum is where we can give non-account specific advice, share ideas and engage with our customers. For any account specific questions or when we'll need to take personal details, we'll invite users to message us on Facebook or Twitter.
We're the same team which work both the Community and Twitter/Facebook feeds, so we can access threads from the Community and can check on the progress of queries sent in to either social media channel (we do this through searching via the Community username which should be included in our customer's message to us).
As we're trained to deal with credit file queries, our team will be able to resolve this and any similar queries in future.
