Account saying it is open on credit record?

[Jasrebnic29]

I closed my account back in February-March time and yet on credit score it is still saying it is open and active? How can this be changed as it is affecting my score.

[Mark]

Hey @Jasrebnic29 Not to worry, we'll be able to make sure your account's been correctly closed and update your credit file to accurately reflect when this was originally requested. As we'll need access to your old account to complete this, please pop us a private message with your full name and mobile/account number via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help 😁

[Luke_1095]

Hi, I also have this issue with two separate files showing on my credit file that should be closed. Please can you help

[Anonymous]

Before doing anything else check your bank statements!

[Tash]

Hi @Luke_1095 - we can take a closer look into this for you. As we'd need to locate and access any accounts you had with us, please drop us a message on Facebook or Twitter if you haven't already 👍 We'll then be able to complete security and get to the bottom of this for you. 

[NiallWAllen]

I have this same issue with an old Vodafone broadband account, it is still showing as open on my credit file and has been closed for some time

[Evie]

Hey there @NiallWAllen - We can get this raised and adjusted with our Credit File team internally 😊 Could you drop us a message on social media please? Make sure to include a link back to this forum thread, your old landline/account number and full name.