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Hi guys, Im here because I think Im about to have a breakdown. I got in touch with Vodafone a few weeks ago as my speed was getting lower and lower. After the 6 phone calls to establish it was a fault they agreed to send an engineer out, He came out and did his thing and thought I may have been connected to the wrong cabinet. So he carried out his work and Vodafone recommended I do a disconnect and reconnect to get the new line up and running. This is where the problem is. The line has now been disconnected and Vodafone are now saying they cant provide service to my address. So I try getting in touch with Openreach who tell me it needs to be the isp that raises the issue, However Vodafone are unwilling to do so because my line is no longer active. Its been a week of phone calls going nowhere and I am at my wits end. Can anybody help? Thanks
No, The lines completely disconnected. The issue is I work from home and cant now because I have no internet. I forgot to mention that other isps can now only offer 1-4mbps down from 55mbps before the engineer visit. Thats the whole street
I forgot to mention that other isps can now only offer 1-4mbps down from 55mbps before the engineer visit. Thats the whole street
Are you saying your Openreach engineer visit has degraded the broadband for the whole street?
Just don't let them know it was you, they may send a lynching mob. (that's a joke, just in case the mods think I'm inciting violence)
Seriously, if Openreach have broken it they should fix it.
Yes that seems to be the issue. But they are now saying to isp that there are no ports in the required cabinet. In the meantime Im sat with mobile data
Please do let us know if you can get any help via social media.
I can only assume that when Openreach tested your line, they found a fault, but there were no free fibre ports to move you to.
But to just leave you without a service is unacceptable.
So here is Vodafones "Offer of Resolution"
I'm really sorry to hear we're unable to provide your service @Sconnie I'm sure our Customer Relations team have done everything possible to provide you a service before coming to this point. If there's anything we can do to help make you move to another provider go as smooth as possible, don't hesitate to pop us a message here or through one of our social channels.
It really doesn't matter if its hard or not, Its literally part of the guys job. Whats really hard is trying to make up the income Ive lost for the past 3 weeks with 2mbps internet