Broadband unavailable at my address but available next door

[dazzler85]

Hello,

looking to join VF broadband however the address checker says it’s not available at my address.

if I check my neighbours address it’s available.  It’s a terraced street, in a city so wouldn’t expect to not be available 

I currently have sky broadband connected by Openreach, the same as would be for VF however cannot work out why cannot be supplied by VF. 

any ideas or thoughts? 

[Jayach]

Is this for FTTC or FTTP?

Vodafone seem not to use the Openreach FTTP in a lot of locations, but nobody has given a reason why.

[dazzler85]

FTTC I believe but not certain.

I just find it strange that my direct neighbour can get it but I can’t 

[Jayach]

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@dazzler85 wrote:

I just find it strange that my direct neighbour can get it but I can’t 

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So much about Vodafone broadband is strange.

[Morbidvaper · Accepted solution]

I have the same issue but here the weird thing I was with Vodafone at my address for 2 years, i then changed to sky and now My contracts up I want to go back to Vodafone there systems says I can’t have its unavailable at my property and nothing changes except I went with sky last year, 

now I have been told the issue is when I went to sky I was switched to a digital landline (house phone plugged into the hub)  and my main line into the the wall was discounted ( confirmed by plugging my phone into the main phone socket I get a deadline tone) this was done automatically via sky,  

its seems vodafone either can’t use digital lines or there system has blocked digital lines,  

the only fix is to contact sky and tell them you want to go back to the non digital line so no phone calls via the hub and when that happens  then vodafone website say it’s available, maybe that why vodafone is cheaper they use older technology,  

I know a few people who are with sky digital line and none of them can switch to Vodafone but the ones who kept the non digital line for whatever reason ( 2 people have older monitoring system that require there system plugged into the phone wall socket) can, 

[dazzler85]

Finally an answer that makes sense - great work, while it doesn’t solve the problem directly at least we know the reasons why 

[Jayach]

Good luck getting digital voice switched back to PSTN (public switched telephone network), I suspect it's a one way only switch.

Do let us know if you succeed.

[Dammys1]

It'd not the issue on my line still connected to the old ADSL for phone only Vodafone now says there's a problem in their availability checker that they need to fix but don't know when openreach continue to uphold full fttp is available to me and vodafone is at fault according to openreach but me being a potential customer openreach say only vodafone can contact them to get the issues fixed I can't do it and bt can't either only vodafone and for some reason they're not putting the request into openreach but it seems it maybe an internal system problem and availability checkers glitched possibly as above past customer then been blocked on system when switching to another provider

[Dammys1]

I have had this message from vodafone and I'm sorry but it's just so wrong, why should I have to wait why should I be the only House not available to 900mb, it does not look good on vodafone that a clinically extremely vulnerable family household they are unable to or just refusing to fix the issue on system that shows, it could be years before this data builds up but 900mb is very clearly available to me?!? Every other provider available 900mb just vodafone refusing service on that package

Thanks for dropping me a further message Our Back Office team have now got back to me to advise the previous issue with our availability checker has been resolved but your address still isn't showing availability for full fibre speeds. The team have advised they've investigated your address on our systems and are unable to identify any issues which would be preventing us from viewing the full range of services available at your address.

They've advised as a result of this, in order to look into this further they'll need to collate more examples of this issue affecting other addresses, so they have a wider set of data available to identify and resolve the issue.

As I can't say how often these examples will pop up I'm unable to advise when further progress on this issue will be made. I'll be able to continue giving updates on this but if you need services with us urgently then one option I can advise is you can take out a Fibre to the Cabinet connection and then you'll be able to upgrade without any upgrade fees to a full fibre connection with us once the issue is resolved and they're showing as available.

As I've mentioned previously, if there were any way I could get this resolved for you right away I would do so, and I speak for Vodafone as a whole when I say we'd love to have you on board for broadband if we were able to put the order through right away

And: While I fully appreciate your frustration I'm afraid there's nothing more I can do to get you connected to our services for full fibre at this time  This is something we're working to fix but I'm not able to provide a timeframe for when it will be resolved. At this present time we're not able to provide full fibre service to your address beyond our Superfast 1 or 2 packages which you're welcome to order as I advised above.

I've said this before but want to reiterate that if there were any other options I could take to get you connected on a full fibre plan I would do so as we'd love to have you on board and as a business it would be in our best interest to have as many satisfied customers as possible. 

I'm sorry I wasn't able to offer you a solution to this issue on this occasion but if there's anything else I can help you with please let me know.

No known issues and no known eta of a fix they are clearly not even working on just building up a record of how many houses it's effecting 😕

[Dammys1]

So please I urge everybody who sees this with the same issue surely they're cant be that many but iv found at least 1 please contact Vodafone on twitter re in this forum page amd tell them your also having the same issue and maybe whoever these minions are that cannot fix or find what must be a simple solution can do something as its clearly showing available to openreach and every other provider 😕