Can I change my home broadband channel?

[anotheruser]

Hello!

I've got the big square Vodafone hub and recently moved into a little neighborhood. Sometimes my wifi drops to significantly low speeds, particularly at night time and whenever I check it's aligns with the channel overlapping a lot of others. For some reason my router is selecting channel 9 whereas all the VM and SKY routers in the area seem to mostly behave in their respectful 1, 6 and 11 lanes. 

Having used a wifi analyzer for a while I can see that channel 6 is begging for more routers to choose it, but I can't see any way to do this in the router?

Please can anyone help me? Seems like I'm missing something obvious here

[stevie_b1]

I want to change it on 2.4Ghz to Channel 11.

Router is a THG3000. I'm a new customer on 500/70 Full Fibre - 24 month contract. 

On 5Ghz - its already on Channel 112 which is good because there are a lot on Channel 36-48 and 52-64 (a few less on this latter range)

On 2.4Ghz there are lots on Channel 1 range, and Channel 6 range - but the Voda router seems to switch around, and I just want it to stick to Channel 11.

Its not so smart - and when it does change channel, it does drop connections to the devices using 2.4Ghz. 

Tried Vodafone live chat - I selected by Broadband account and was transferred to the Mobile Pay Monthly team ! Had to repeat myself for the Broadband Technical Support team who seem to not be particularly technical. 

Ah well - I give up. Might switch to another router and get my VoIP from A&A

[dclyall]

I'm having no issues with using the 4.1 version of the app other than it became slower after my router updated where I went to FTTP. Can't recall where I downloaded it from but if the site is flagged as suspicious, just look elsewhere as there are plenty resources online with archived versions of apps

However, your situation sounds like one where you should just let the router do it's thing with the channels. 

My reason for setting the 2.4GHz channel is because I have a WiFi thermostat in my conservatory which was getting interference from a neighbour's router. My router was happy with its channel choice at its location in the house so had to be forced to use another to avoid the neighbour issue

I do find it frustrating that Vodafone has gone to the effort of locking this down. Appreciate there will be tinkerers out there who break things but VF should offer full access to the router if you ask for it

[stevie_b1]

Thanks.

I find it a bit odd that there are no voda tech support on here. The TT Community does have people from the company on it who reach out to help. 

Looks like Voda just leave people to swap notes and talk about improvements amongst themselves, but no one is listening ! 

[Cynric]

@stevie_b1 There are some other threads discussing work-arounds for the channel selection issue. Some are more probably redundant with the latest firmware update. One thing that might help is to add an Access Point which has better configuration options. Buying new kit isn't an ideal answer and personally I have my own router and use the ISP one as a doorstop.

[stevie_b1]

Thank you. 

I have put my old Fritzbox 7530 on - and it works a dream again. I used it when I was with Zen - they knew what they were doing. Forgotton how good it was. 

OK - my landline is now dead, but the WiFi / Internet performs better now that I've fixed the channels / channel width etc for my devices. The agreement with my neighbours can be honoured !

The Fritz has a built in Dect base station, so I'll just need to get a VoIP service for my landline as I cannot use Vodafone VoIP on the Fritzbox.  

[Cynric]

@stevie_b1 Have a look at this very long thread, best start at the end and work back.

https://forum.vodafone.co.uk/t5/Landline/Landline-phone-with-own-router-on-FTTP/td-p/2709457