Can no longer split wifi -

[pengipete]

Have been with vodadone for broadband for three months (and have hated every minute of it).

The latest joke - I had to reset my router to factory defaults to try to deal with a samba-sharing problem.  The router page in my browser now tells me that "Super wifi is running your wifi" and the option to split the wifi signal has disappeared.  I don't have "super wifi" - I have their hub and that's all,  They tell that I now have to use my mobile to change settings but no split-wifi settings exist in there either and all that useless app does is tell me to configure some hardware "booster" that I neither have nor need.   

Is this it now - we are banned from splitting wifi?    I have "smart" devices throughout my house including all of my lighting - without being able to use the 2.4G band, I am now stuck.   (I know I can throw my money at buying a router but given the other problems I've had with this shower since day one, I REALLY am not up for that).

Can someone tell me - is there some way to access that wifi-splitting option without having to submit ANOTHER complaint (one has been running for three months already - from the day they failed to activate the service - another is that I still can't fully access my account.  You might guess, I'm sick to death of vodafone and if this is deliberate, I'm going to go ballistic)

[pengipete]

Should have said "problems".  

They missed the original "go-live" date - they deny this but I have confirmation from my previous ISP that vodafone did NOT take-over the service on time.

They failed to set up an account - then they set-up two broadband accounts and no phone account.

I am unable to do anything with the account BUT read it - cannot change content control, run diagnostics etc etc on app or webportal on their app or via web-portal - tested on multiple devices.

Account now claims I am on a "pro" account - which I am not.

The list goes on.   

This has been going on for three months - not had a fully-functioning service since day one.   They email my some sort of worthless response about once every week or two - and whenever I reply, I get a response saying they are out of the office for several days.  Nothing is being genuinely addressed - just lies and fobbing off.   

[Jayach]

@pengipete 

Ah, your problems are not particularly related to the thread then.

Unfortunately, I really don't know how you can sort all that out. When Vodafone mess up, they certainly do it with a vengeance.

I can only suggest raising an official complaint. (if you haven't already done it)

Complaints Code of Practice | Vodafone UK

Hope you get it resolved soon.

[pengipete]

"Ah, your problems are not particularly related to the thread then." - IT'S MY DAMNED THREAD!

"I can only suggest raising an official complaint. "  - As I've said several times, including in the post to which you just replied - I have already raised a complaint and am being messed around - hence wanting to find out if this new problem is specific to me or something new that's affecting other customers.

[Jayach]

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@pengipete wrote:

"Ah, your problems are not particularly related to the thread then." - IT'S MY DAMNED THREAD!

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Ah, my apologies. This forum gives no indication when the thread starter is posting, and when it goes to page 2 it's not easy to quickly check.

I should have said your multiple problems are not particularly related to the thread title.

So, you started the thread because your modem is reporting that "Super wifi is running your wifi" when you are not Pro, but you also say your account is saying you are Pro, so that will explain it. We really can't offer any more advice to help you get that corrected.

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@pengipete wrote:

"I can only suggest raising an official complaint. "  - As I've said several times, including in the post to which you just replied - I have already raised a complaint and am being messed around - hence wanting to find out if this new problem is specific to me or something new that's affecting other customers.

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So, what is this new problem? I've reviewed the whole thread (thanks for marking my first reply as the answer) but I can't see a new problem.

I also noticed you have been given the option to leave penalty free. perhaps that may be the best thing to do.

[PaulGee]

Just to report back.....

My chat was simple and helpful today. To remove the 'Super WiFi controlling settings' message when logged on to the router, it was a simple as resetting the router by holing in the reset button for 30 seconds (whilst powered up ofcourse).

Then you have to use the default ssid and passwords to log back on. 

[ZinGeRs]

Only known people needing to split for purposes of setting up WiFi plugs and similar devices as they all still seem to be 2.4 only

[pengipete]

Millions of people DO use such smart devices.  It is idiotic to remove a setting that they will need when those who don't need to change it can simply ignore it.  I honestly can't see what possible benefit there is to anyone in removing such a basic setting.  Aside from inconveniencing many, causing real issues for some (who rely on smart devices such as lights and mains supply connections), it's surely just going to increase work for the company to have to respond to complaints and queries.   It's not like leaving that option alone created work for them.   This is a bad sign - a company making changes for the sake of it is a company that has worthless employees who are trying to LOOK like they have some value so they are forever tinkering - and breaking things that were fine as they were.  

[Meyouandothers]

This is not a solution, I dunno why they have flagged this a "Solution"

One SOLUTION that worked for me to connect 2,4Ghz band light bulb to the mixed 2,4/5Ghz Vodafone S*** router was:

1: Make a 2,4Ghz Hotspot on your phone. Call it the exact same name as your WiFi name, and the exact same password. 

2: Tun Router OFF

3: Hotspot ON

4: Use another phone to connect 2,4Ghz bulb to the hotspot.

5: Test it, to make sure it is working 

6: turner OFF 2,4Ghz Bulb, Turn OFF hotspot.

7: Turner ON S*** Vodafone router and wait 5 minutes as it is extremely slow.

8: Turn ON the 2,4Ghz light Bulb, you should have tricked it to connect straight to the router.

This did work with my lights.

[Jayach]

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@Meyouandothers wrote:
This is not a solution, I dunno why they have flagged this a "Solution"

It may well have been the solution to the OP's problem if, as suggested, they were being given the wrong configuration.

[Ripshod]

Easier to just disconnect the WAN and reset the router. This way you can split the bands, set your channel preferences and SSIDs, and only then reconnect the WAN.

This info is in many places here. The hotspot method doesn't work consistently enough to be considered a solution.