Can't connect Super Wifi Booster . App loop

[Stereophone99]

The Vodafone broadband app is in a loop. 

Tried uninstall clear cache etc. Tried iOS & Android app. 

I can't install the wifi booster. It will connect router then analyse , and keep repeating. Never gets to next stage.

Spoke to support they just said try again tomorrow.

Anybody know of a fix or is it just wait until they update app?

Tried to pair booster using WPS too but didn't pair. 

[Jayach]

If you have tried on both Android and iOS, I don't think it's the app. If it wont pair with WPS either, it sounds more like a hardware fault. Try a factory reset on both router and extender (if it has one).

[Stereophone99]

Ok , so there should be a way to pair it without the app ? 

[Jayach]

Not that I know of, other than WPA. Did you try a factory rest on both? (I don't know the Vodafone extenders, but there should be a button that you hold in for about 10 seconds.)

[Stereophone99]

Hi , yep I have factory reset router & tried firmware update too. 

[Jayach]

But have you reset the booster? 

I’m having issues connecting my Super WiFi Booster (vodafone.co.uk)

[Stereophone99]

I have reset booster . It doesn't even get to any booster config. App is in a loop. 

[Jayach]

I don't think it is the app, as you are getting the same on 2 different versions of the app. (Android and iOS)

I suspect the booster is faulty. 

Do you have the Wi-Fi tile on the app? Does the router show the following banner?

[Stereophone99]

There is no reference to Super Wifi on router settings. 

The app tries to pair with router but it just stays in a loop. It doesn't get anywhere close to setting up the booster 

[Jayach]

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@Stereophone99 wrote:

There is no reference to Super Wifi on router settings.

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That means it hasn't been "provisioned" correctly. If, after a reboot in the morning, it is still not there get back onto Vodafone and let them know