Content control blocking my website

[Gingerweb]

Hi.

I am told that one of my websites: https://www.torridgegates.co.uk/ is bloicked by the Vodaphoen Content Control - can this be removed please as it is a business website?

thanks

[Evie]

Hi there @Gingerweb - Thanks for bringing this to our attention! I'll get this escalated to request that the website is whitelisted. As soon as we have an update I'll let you know 😊

[CrimsonLiar]

The site loads just fine here using Vodafone's DNS servers in safe (blocking malicious content) mode.  But it does look as if the site host is not handling sub-directories properly such that https://www.torridgegates.co.uk will work but https://www.torridgegates.co.uk/ doesn't!

*Looks like a hosting problem not a filtering one!

[Evie]

Just to check @CrimsonLiar is that via a broadband connection? I tried it over Vodafone mobile data and received an error message.

@Gingerweb, is this over a mobile data or broadband connection?

[CrimsonLiar]

Thats Vodafone broadband using the default 90.255.255.90 & 90.255.255.255 DNS with content control set to "safe", ie no malicious content!

The DNS here is cached, but I'd never visited the site previously, and took the precaution of flushing the DNS caches too!

Its the trailing "/" that seems to causing the issue - try it on mobile without that trailing character!

*Now tested over Vodafone mobile and O2 mobile too, and can confirm it's the trailing "/" that is the problem

[Gingerweb]

Hey guys thanks for looking at this so quickly, i dont have Vodaphone connection through mobile or Broadband but on my Plusnet broadband and EE mobile the site is working fine on all devices with or without the trailing / Im a bit puzzled why that should cause any issue at all. I have about 110 other Joomla CMS sites all setup the same way and never have i had any issues like this with any of them.

Any suiggestions as to what might be causing this on Vodaphone please?

[Jayach]

I have to say I couldn't duplicate the trailing /problem either. But I also have no problems accessing the site even using Vodafone's DNS's and content controls at max. The DNS servers I have are 84.9.214.198 and 84.9.214.199.

[CrimsonLiar]

Problem is, I managed to duplicate the issue on my partner's mobile connected through O2, but only when the trailing "/" was there.  I'd doubt it has anything to do with Joomla, my instinct would be that its something in the hosting config.

A search for:  web hosting config problem with trailing "/"

brings up a number of interesting pages - some of which seem to contradict each other, but it would seem that yours is not the only web page to have suffered similar problems!

[Gingerweb]

What is the error message you get please? As i said i cant find any error at all in any device and i have 100+ sites configured the very same way.

do you get the issue with any of these sites?

https://www.gingerweb.co.uk/

https://www.pfoa.co.uk/

https://www.malbersfabrics.co.uk/

Interesting that the trailing / isnt showing in my browsers but when i paste the url in here it does show?

Each site has a similar .htaccess entry to ensure use of www which is

RewriteEngine On
RewriteCond %{HTTP_HOST} ^torridgegates\.co.uk
RewriteRule ^(.*)$ http://www.torridgegates.co.uk/$1 [R=permanent,L]

Hope we can get to the bottom of this, thanks for your help!

[CrimsonLiar]

I can no longer, not get it to work!  If I'd still not been able to get the links to work I think I'd be setting up "dnsmasq" here to record all DNS responses to see precisely what's being reported.  But it looks as though the pages were not either not being served or that somehow the version with the final slash was not being treated as the same site/page by at least some DNS servers.

As a web user, there is nothing that I can see in the served pages that would prevent it from being served.  So lets hope it's fixed for now at least!