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20-04-2022 02:02 PM
I am intending to upgrade to a Gigafast 900 contract from my existing Gigafast 500 contract. This will apparently trigger a new 24-month contract. However, there is a chance I may have to move house in the next year or so. I have read the Consumer Broadband T&Cs and they state that if you are still within your minimum contract term and you move to a new address, an early termination fee is due unless you agree to let Vodafone provide the service at the new address (and commit to another minimum term), unless of course they are unable to provide the service there.
However, there is a chance I will be moving to a more rural area in which the fastest available connection is the Superfast 2 (36.7 Mbps). As such, my question is if I commit to a new Gigafast 900 contract now and move to an area which cannot provide a Gigafast 900 connection, would I still be obliged to take on a new contract with Vodafone at a much slower speed at the new address in order to avoid an early termination fee at the old address, or would this be waived because Vodafone is unable to provide me with the Gigafast service at the new address which I originally signed up for at the old address?
Thanks in advance of any clarity anyone can provide!
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21-04-2022 09:40 AM
Hey there @Schuck 👋 I'm sorry for the delay getting back to you - I just wanted absolute clarification before updating you.
The great news is that if we're not able to provide Gigafast at your new home, (even if Superfast 2 is available), you wouldn't be liable to for the Early Termination Fee, as your contract would currently be for the Gigafast service.
I hope that clears things up and that you'll still consider us in the future, if you do need to move 🏡 If you have any more questions, just let me know.
26-01-2024 05:27 PM
"Apparently this is a new policy which became valid in October of 2023."
I stand corrected. By law the ETF is fine so long as it's reasonable. I presume the ETF was much lower than what you would have paid anyway. Even in vodafone's literature it's stated that a (fairly reasonable) discount is applied.
If consumer law disallowed this then all vodafone could fairly charge you for would be the outstanding payments for the router. But it doesn't these days.