Hi all,
I am about to lose my patience with Vodafone. Long story short on Monday night this week my Internet stopped working. When I called customer service, they told me that this was caused by a failed migration from copper to fiber that was automatically taking place in my area, due to my broadband reference missing in their system. They said they followed a process to fix the issue which would take up to 5 working days. When I called again, I was told that they would raise a manual request to expedite the resolution, which would take up to 72 hours.
I do not trust Vodafone, so I kept calling every day to get an update on my issue and every time the excuse I was told was different. Everybody was telling me a different story. On Thursday, I was told that Openreach doesn’t need to investigate the issue because everything works fine on their end. However, when I called on Friday, I was told that their system shows an issue with my postcode, and nobody should have internet access in this postcode, so Openreach should come to investigate. When I checked online, there was no issue in my area.
at the same time, I have lost access to my broadband account. The account is cancelled. I demanded that they will activate my account right there and then, during me being on the phone and they promised me that this will be fixed tonight. I am 100% sure that it will not be fixed, as every promise I have gotten from them is false so far.
Does anyone know how to proceed with this? I am working from home and I haven’t been able to properly work for a whole week now and this is getting very disturbing. It’s causing me a lot of stress and I’m borderline starting to get panic attacks every time I have to contact Vodafone. Can’t believe people are lying to my face every day. Can someone help please?
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