And it is finally cancelled.
But only after over 4 hours hours of combined torture by the customer advisors who refuse to answer your questions directly, lie about what they can and can't do. Lie about putting through a cancellation. Lie about putting in a complaint. Ignore multiple request for copies of chats. Ignore multiple requests to a proper complaints procedure. String you along for hours upon end in the hope that you just give in and carry on with this awful company. It really is awful. How on earth Vodafone thinks running a customer advisor service as poor as this is good for business is beyond me. It is by far and away the worst company I have EVER dealt with.
However, credit where credit is due. When the advisor finally did what I requested (after hours of struggle. No exaggeration) and put me through to cancellations, the lady who dealt with me, Sarah (northern-sounding woman) was 10/10 in dealing with my request. She understood that my trust in Vodafone had evaporated by that point. Employ more people like Sarah, and perform better with your general customer advisors and you might have a chance at retaining customers.
I for one, will never return to Vodafone, and I will be advising friends and family to steer well clear too. This was truly awful service.
