Home Broadband Order - fails 'Something's not right with your personal details'

[PRobbo74]

I have changed browsers, cleared caches, and use different bank accounts to verify.

Still no dice

[Mark]

Oh dear @PRobbo74. We're unable to process your sale here, or through our social channels, but if you reach out to our Online Sales team, they'll be able to make sure you're completing all the required information.

[annoyediphone]

I’m getting the same problem, when applying for a Vodafone broadband voucher deal (£150) via the Money Saving Expert (MSE) web site. 

I reached out to customer services earlier and they did their best, but ultimately couldn’t help. 
To get the voucher, you have to click through to Vodafone from the MSE site. 

Nobody seems able to help! 

[annoyediphone]

I’ve tried to book this offer via Broadbandchoices now as well, but get exactly the same problem. 

Anybody from Vodafone able to help?! 
I want to move to Vodafone, but my experience so far is making me nervous. 

I’m starting to get Virgin Media flashbacks… 

[Rachael]

Hi @annoyediphone 

We would be more than happy to look into this for you, please reach out to our team here 

[annoyediphone]

Done. Thanks Rachael. 

[annoyediphone]

I was contacted by someone from the Vodafone team after a Twitter DM, and I sent them details of the problem (yesterday lunchtime), but have heard nothing since. 
The offer expires on Sunday, so this looks like a non-starter, as I have no idea if anyone is actually investigating. 

[Beth]

@annoyediphone There can be delays over social media, but the team will get back to you as soon as possible. Alternatively, please reach out to the team on 191 from a Vodafone phone, 03333 040191 from any other UK phone, or through our live chat here for more immediate assistance 🙂

[annoyediphone]

Hi Beth, 

I was contacted again about half an hour ago and advised as follows: 

“Thanks for sending that over. With this going through a third party link, I'd advise checking with themselves to see if there are any issues with the link they've provided”. 

I’d already tried that and they said the problem was the Vodafone servers, so to contact Vodafone. 

I don’t know where the problem lies, but since Vodafone is the brand being promoted, I would have thought someone from your side would take ownership? 
There must be lots of people who’ve tried and failed to take up this offer. 

Seems like this is a complete non-starter. 

[Jayach]

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@annoyediphone wrote:

There must be lots of people who’ve tried and failed to take up this offer. 

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Whilst I have no proof, I suspect it's just you having this problem.

Have you tried going through the process (obviously stopping before the very end) direct on the Vodafone site, as I think it has nothing to do with the voucher offer.

Edit: As you are not the thread starter, have you tried all the same things as them, different browsers, devices, using private/incognito tabs?