main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Hub keep reseting

Sebindr
2: Seeker

Hi,

I am experiencing the following problem almost every night from 5pm until 8 pm or 9 pm my Hub keeps restarting when i am playing CS1.6 and streaming youtube videos ,that shouldn't be a problem as i have superfast 2 connection , and i have this problem from a long time ago almost 6 months or more but until now it wasn't a problem because i wasn't using it too much but now when i need it most is restarting , i had someone over from ooen reach and changed my wall plug they said is fixed altought i still have the same problem, now i am paying lots of money just for broadband on a decent speed , i want to mention that my speed is not dropping is jut the hub reseting on the above mentioned hours i know that the network is busy but this is not an answer to my problem because that why i am paying all those money , to have a strong connection without failure , if nothing can be done from your end, i will have to end my contract on the reasons that you are not keeping your end of the contract and not offering me the services that i am paying for.

 

Thank you 

View more options
4 REPLIES 4
Steph
Moderator

Hi @Sebindr I hope you're doing well!

Thanks for dropping us a message. I'm genuinely very sorry to hear about the issues you're having with your connection dropping out every night. I can certainly appreciate the frustration this will be causing, especially with it happening for so many months. 

Please drop a message to our Social Media team here so we can securely take some details from you and run through some checks on your lines and router to find the cause of these drops and get it resolved. 

 

View more options
clint_flick
11: Established

Hi

Just to be certain.....

 

There is no FAMILY settings turned on by mistake?

To make children do their homework and not game during those hours?

 

 

View more options
Sebindr
2: Seeker

Hi, 

Thanks for reply , no there's no setting on , I reseted the router, I am an IT technician  i've done most of the troubleshooting steps that could occur unless is a hardware related problem or network conectivity issue that comes from open reach .

 

Best regards 

View more options
gipjon
16: Advanced member

Can you copy and paste the router logs here 

View more options