IP location showing incorrect location (wrong country!)

[mister_b]

For some reason our IP location is showing as India.

I first discovered the issue when contacting NowTV support re an issue with their app not playing downloads offline. They told me my location was showing as India therefore the downloads wouldn't work - being only for UK etc. I was a little sceptical until I happened to be on the WhiteStuff website later that day, and it asked me if my location was correct as India!

Doing a quick search online to see what my IP address was, brought up only about 1 website showing my IP organization as 'Vodafone India', the rest all show it as a UK IP address.

I then discovered the Sky Store website was showing no options to buy or rent films, as they're 'only available in the UK'.

After contacting Vodafone, they did something which sorted the SkyStore issue and removed the location query from WhiteStuff.com. Having thought it was sorted, I've just spotted on my Twitter page a promoted advert by 'Samsung India' and below that on my 'Who to follow' list it's reccomending 'MumbaiPolice'! The NowTV app is also still not playing the downloads offline (not sure if it's a related issue).

I've done another check for ISP online and have found two more websites showing our IP address as being in India.

Any ideas why this is happening? I don't understand why most websites are showing the IP as UK and only a few as India.

: )

[Stubbo]

Hey @myinstagramni 

So that we can have a good look into this, and a look into your account, please message us on Social Media here

Remember to include this post, so you won't need to repeat yourself! 

Let us know how it goes!

[Kailos987]

I'm also experiecing the same issue. I'm now in Brazil and I can't even play my UK games. This is extremely annoying as all my siblings can't even access their school homework or anyhting. 

This issue has dramatically impacted us all, Gaming, Work, normal life to life stuff, online orders, tv shows and channels that require internet, phones and even search engines. At first I thought it was just to do with my google account's region but after that, I came to the idea of checking my home broadbands IP address which then showed me the location as Brazil.

What can I do to fix this? To be able to work from home I've had to buy a private VPN which is silly when you are paying for a UK broadband IP address. 

[Jayach]

There was a period where Vodafone IPs were being identified as being in India, That was because they transferred a lot of IPs from their Indian subsidiary, Not heard of the same thing happening to Brazilian IPs.