Recently a VF mod stated the following in a reply to someone, "The ability to change your Wi-Fi channels and alter your broadband frequencies has been removed as our routers are set up to automatically choose the best settings for you. ".
I'm curious whether this removal of important facilities, without any consultation, is a cost saving exercise for VF's benefit or to improve the experience for the customer having what has become practically a 1-click solution as the router does all the thinking for you?
If VF's helpdesk statistics shows that a large proportion of calls are all about setting Wi-Fi channels and other basic setup questions, then is it cheaper to remove the functionality because without it the queries to the helpdesk can never be raised. I presume to counter this argument there must be a huge amount of customer feedback saying, "I find operating the router too difficult, can you please make it more simple". (Of course having a big button on the control panel for "auto/manual" would have been too obvious).
So VF, what is it, cost savings for you or customers who have problems with the router control panel?
