My website is being blocked on the vodafone network

[tomhartill]

Hello, our website is blocked on the Vodafone network, presumably because it's classified as adult content.

https://comparethehealth.com/

Our website is a health and fitness comparison website, and should not be age restricted!

How do we go about resolving this issue?

Many thanks in advance

[Ripshod]

Not being blocked for me. SSL, DNS, all seems in order. 

[tomhartill]

Where are you based, and are you accessing via 4g? So far it's effected 2 different people, both on Vodafone while using 4g

[Ripshod]

So this is a mobile network issue rather than broadband? 

[tomhartill]

Correct.

So it seems Lebara (which uses the vodafone network) is being used on one of the devices, and also bitdefender (a mobile antivirus) is blocked the site too. I've submitted a false positive request on the bit defender website.

[Cynric]

But https://threatcenter.crdf.fr/check.html says it's hosting a Trojan.

 

[Cynric]

But the other test tools I tried came back ok. So it may be a false positive.

[Ripshod]

Agreed. Mxtoolbox.com says it's clean. I trust their Supertool more than a random French site.

https://mxtoolbox.com/SuperTool.aspx?action=https%3a%2f%2fcomparethehealth.com%2f&run=toolpage

Javascript is being phased out but clearly not fast enough for France. 

In short - false positive. 

[Cynric]

@Ripshod  Not that random https://www.urlvoid.com/scan/comparethehealth.com/ the French site is one of the collection. Anyway there's nowt wrong with being French. 

[Ripshod]

Appears it may have been removed from that database:

• The domain name "comparethehealth.com" is not contained in the CRDF Threat Center database. Please check your entry.