Netflix Streaming Quality

[samirving7]

Hello, I have recently joined Vodafone broadband and ever since I’ve had serious issues with the streaming quality on Netflix. Pixelated and streaming at 0.93mbps.  This is across ALL devices utilising the internet connection. I know it’s not a bandwidth issue as Amazon, Disney+, YouTube streams in 4K/Dolby Vision without a problem. Netflix settings also checked and is set to stream on highest quality.

Does anyone else have the same problem? Is it a known issue with Vodafone & Netflix?

[Ripshod]

This new threaded layout is so hard to follow. Found the switch and turned it off. 

[Jayach]

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@Ripshod wrote:
Old cable and wireless infrastructure. The gateway is listed as CW Hosting Centre Park Royal, wherever that is. 

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Park Royal North West London (NW10 I think)

@samirving7 Where are you?

[samirving7]

I’m in Carlisle, Cumbria… some 300 miles north of there!

[Jayach]

If that is your gateway, that would explain the ping figures.

When my gateway was in Leeds (I'm in SE Essex) my figures were very similar.

I can't help but feel that there is a server, part of Netflix's CDN that has gone down in your datacentre.

I'm sure it will be resolved in time (switch it off and on again?) but how you can make that happen, I don't know.

I'm not even sure who you can complain to.

A possible thing to try would be to ask Vodafone for a static IP address, that will almost certainly get you a different gateway.

You can do that via live chat https://www.vodafone.co.uk/bbservcd.

You could always ask for it to be turned off later, if you prefer to have a dynamic address.(I do)

[Ripshod]

When I was on the superfast 100 package poor routing gave me nothing but problems with streaming and gaming, and also problems with laggy page loads. Now Latency on its own shouldn't cause speed problems, but in my case it did. This was finally proved when I recently upgraded.

I'm not saying this is your problem. I'm saying it's possible. If this is what your problem is there's not a lot can be done either by yourself or vodafone support. All you can do is keep your fingers crossed that the next reboot will see proper routing. 

[samirving7]

Thank you. Guess it’s just a waiting game or try the Static IP solution as above.

[Ripshod]

I tried the static IP route, but that just seemed to lock me to an inappropriate gateway. 

[Jayach]

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@Ripshod wrote:

I tried the static IP route, but that just seemed to lock me to an inappropriate gateway. 

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But, in this case, as long as it's not Park Royal, it may cure @samirving7's problem.

[Jayach]

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@samirving7 wrote:

Thank you. Guess it’s just a waiting game or try the Static IP solution as above.

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Give the static IP a go, if it does cure it. it will prove I'm probably right about the CDN. If it doesn't cure it, well I've been wrong before.

[samirving7]

I now have the Static IP and it’s made no difference at all. Still connected to the same gateway. Guess there is nothing else I can do!

Fortunately, Fibrus are digging up the pavement outside my house so won’t be long before I can jump ship to them.