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Netflix Streaming Quality

samirving7
2: Seeker
2: Seeker

‎17-09-2023 09:40 PM

Hello, I have recently joined Vodafone broadband and ever since I’ve had serious issues with the streaming quality on Netflix. Pixelated and streaming at 0.93mbps.  This is across ALL devices utilising the internet connection. I know it’s not a bandwidth issue as Amazon, Disney+, YouTube streams in 4K/Dolby Vision without a problem. Netflix settings also checked and is set to stream on highest quality.

Does anyone else have the same problem? Is it a known issue with Vodafone & Netflix?

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30 REPLIES 30

Jayach
16: Advanced member
16: Advanced member
In response to samirving7

‎21-09-2023 04:28 PM

@samirving7 wrote:

I now have the Static IP and it’s made no difference at all. Still connected to the same gateway. Guess there is nothing else I can do!

 

I really thought that would get you a new gateway. Oh well, at least you may have the opportunity to jump ship soon.

In the meantime get an official complaint raised about the Netflix problem, if they can't fix it you should be able to leave penalty free. so you may not get hit with an early termination fee when you go to Fibrus.

Complaints Code of Practice | Vodafone UK

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