We had been happily using pro broadband FTTH on a 500m service on the old black box router and boosters.
our contract expired and the cost was greater than the cost of 900m so we switched.
This started the chain of problems. A new router (Ultra -huge white speaker like item) arrived and we were forced into using it and not keeping the old one.
Now a number of appliances will not connect as I can neither have a 2.4ghz network or amend the channel number on the 5ghz network to allow devices such as Ring 4 doorbell and 2 Ring security camera lights to connect.
I have tried using a guest WiFi but this seems to be broadcast at 5mhz also.
The devices cannot see the 5ghz network but my mobile device has full signal in the same location.
I know the devices work as I can hotspot to them and they are fine, so I know it’s router related.
Iphone app doesn’t allow me to change anything because of Super WiFi so I’m essentially stuck.
Do I need to cancel and move my broadband whilst still in cooling off period or is there a sensible suggestion to resolve the issues?
As further information I am using all 3 VF boosters to get coverage around the house. None of the Ring devices would connect to these though as they are all within 5m through a single brick wall from the main router
