Vodafone told me on April 23rd that from my May bill onwards my p/m price would increase by 4.5% to £24.03. That is some £5.15 (27.3%) higher than the prevailing offer of £18.88 for new Superfast 2 customers...
"Your monthly cost will go up by 4.5%. This reflects the UK Consumer Price Index (CPI) at 0.6% (as published in January 2021), plus an additional 3.9% to cover the increasing costs of operating our network."
Much further down the email is:
"We also wanted to remind you that because the minimum period for your contract has ended, from your May bill your monthly cost will increase by £3 a month – as laid out in your terms with us."
So now we are at £27.03 which 43.2% - not too far away from half again of the price the new Superfast 2 customer would pay. No mention of best deals available to existing customers but they did say if I renew my contract, the £3.00 would be waived and the next annual increment would be in April rather than May (must be an eleven month year). They also said I could leave Vodafone at no cost to me but they hope I don’t.
I did call them and without a fight, I was offered a new contract price very near to the new customer offer but near to rather than at was as good as it got. The fact is that had I done nothing, I’d have been penalised relatively heavily in price terms - exactly the thing Ofcom is seeking to eradicate in Keith’s link above (should have been effective from February of this year it seems). Hey ho.
.png "Moderator (Retired)"){kind=icon}
