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Recovery Website Incorrectly Blocked as 18+

sam90uk
3: Seeker
3: Seeker

Hi, 

The website below is incorrectly classified as 18+ and blocked as a porn site by default, although it is actually a therapy-based recovery program for addicts of all ages and not a porn website. I imagine because it mentions "porn" addiction throughout the website that it is being classified incorrectly. It would be really helpful if this can be looked into and classified correctly to avoid being a blocker for people in recovery looking for useful resources. 
 
 
Thank you,
Sam
1 ACCEPTED SOLUTION

Charlotte
Moderator
Moderator

Hello, @sam90uk. I hope you're well.

Thanks for making us aware. I've raised this for reclassification under the reference INC000005296595.

As soon as there's an update, we'll be back in touch.

View solution in original position

3 REPLIES 3

Charlotte
Moderator
Moderator

Hello, @sam90uk. I hope you're well.

Thanks for making us aware. I've raised this for reclassification under the reference INC000005296595.

As soon as there's an update, we'll be back in touch.

Hey, @sam90uk. Thanks for being patient whilst we looked into this. I can confirm that this has been reclassified and now is accessible correctly with a content filter enabled. 

sam90uk
3: Seeker
3: Seeker

Thank you Ben and Charlotte for the quick turnaround on this!