Remote Desktop Connection issue on Pro II Full Fibre 900

[Jamesbond2190]

Hello,

I have recently moved from the lowest package to the highest and I am no longer able to work from home through Remote Desktop Connection. The issue is related to Vodafone and its service / router settings and not to my workplace. All the IP address and other credentials are correct that I am trying to connect to and does work from elsewhere to use the service. I have to use FortiClient VPN to connect to the company`s network and then use Remote Desktop Connection to log in on a dekstop PC. 

Using the newly provided Vodafone Super WiFi 6E with the full fibre service. Before claiming to contact my company`s IT or FortiClient, the issue is on Vodafone service side as a fact since it does work elsewhere and it did work on the previous Vodafone broadband and older Vodafone router. I have to work from home that I am unable at the moment.

Regards,

B

[Bhavesh1]

I can imagine how frustrating that situation must be for you. You've done your due diligence in checking all the settings and credentials. Dealing with service provider issues can indeed be a challenge. Vodafone can resolve the problem soon, so you can get back to working from home smoothly. If there's anything else I can assist you with, please let me know!

[Jayach]

@Jamesbond2190 

There have been previous post saying VPN's aren't working properly with the new Ultra hub, look like you have the same problem.

[Jamesbond2190]

The VPN itself does work as I can connect to the company`s network. The "Remote Desktop Connection" does not work that is required to connect to a workstation at the company`s site as some softwares were not developed and compatible to use through VPN.  The function is with the Windows and most likely a port/ports are being blocked by the Super Wifi 6E router that was provided by Vodafone hence I cannot connect to the workstation as per I can from any other network.

[Cynric]

@Jamesbond2190  There have been some changes in RDC made by Microsoft in recent updates. It may not be a Vodafone issue. The computer(s) you are trying to connect to and/or the company firewall could be involved. Also you did not say if you are, or were, connecting over IP6 or IP4, because Vodafone do not do IP6.

[Jamesbond2190]

It does work from other networks now therefore it is not related to any Microsoft update or company`s firewall whatsoever. Using IP4.

[Cynric]

@Jamesbond2190 I do understand your point, but corporate institutions do not always deploy updates at the same time that they are released by the vendor. Trust me, I have seen some very expensive mistakes when a release has been deployed too soon within a business.

[jameshobb007]

If you're experiencing issues with a remote desktop connection on a Pro II Full Fibre 900 internet service, here are some steps you can take to troubleshoot and potentially resolve the problem:

1. Check Your Internet Connection: Ensure that your internet connection is stable and that you have a strong signal. A reliable and high-speed internet connection is essential for a smooth remote desktop experience.

2. Ping Test: Open the Command Prompt or Terminal and use the "ping" command to check your connection to the remote desktop server. For example, type ping <server_IP> to see if there are any packet losses or high latency.

3. Firewall and Antivirus Software: Make sure that your firewall and antivirus software are not blocking the remote desktop connection. You may need to configure your firewall to allow remote desktop traffic.

4. Port Forwarding: If you're connecting to a computer behind a router, you may need to set up port forwarding to allow remote desktop connections to reach your computer. Refer to your router's manual for guidance on how to configure port forwarding.

5. VPN Connection: If you are using a VPN to connect to your remote desktop, check the VPN connection's settings to ensure it's working correctly. Also, ensure that your VPN is not causing conflicts with your local network.

6. Remote Desktop Software Settings: Check the settings of your remote desktop software (e.g., Remote Desktop Protocol or software like TeamViewer or AnyDesk). Make sure you've entered the correct IP address or hostname and login credentials.

7. Bandwidth and Latency: Consider the bandwidth and latency of your internet connection. A high-speed connection with low latency is essential for a smooth remote desktop experience.

8. Network Hardware: Check your network hardware, including your modem, router, and network cables. Ensure that they are functioning properly and not causing any connectivity issues.

9. Client and Host Compatibility: Ensure that your remote desktop client and the host computer are compatible in terms of operating system and remote desktop software versions.

10. Technical Support: If you've tried the above steps and are still facing issues, contact your internet service provider's technical support for assistance. They can help diagnose and resolve any network-related problems.

11. System Resources: Make sure the host computer has adequate system resources (CPU, RAM) available for the remote desktop connection. If the computer is under heavy load, it may impact the remote desktop performance.

12. Update Software and Drivers: Ensure that both the client and host computers have the latest updates and drivers installed, including the remote desktop software.

It's important to follow a systematic troubleshooting approach to identify the root cause of the issue. If the problem persists, consider seeking assistance from your internet service provider or a network technician who can diagnose and resolve any connectivity problems specific to your Pro II Full Fibre 900 service...............................

[garysmithe]

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@jameshobb007 wrote:

If you're experiencing issues with a remote desktop connection on a Pro II Full Fibre 900 internet service, here are some steps you can take to troubleshoot and potentially resolve the problem:

1. Check Your Internet Connection: Ensure that your internet connection is stable and that you have a strong signal. A reliable and high-speed internet connection is essential for a smooth remote desktop experience.

2. Ping Test: Open the Command Prompt or Terminal and use the "ping" command to check your connection to the remote desktop server. For example, type ping <server_IP> to see if there are any packet losses or high latency.

3. Firewall and Antivirus Software: Make sure that your firewall and antivirus software are not blocking the remote desktop connection. You may need to configure your firewall to allow remote desktop traffic. And also got issue while accessing ai checker remover website.

4. Port Forwarding: If you're connecting to a computer behind a router, you may need to set up port forwarding to allow remote desktop connections to reach your computer. Refer to your router's manual for guidance on how to configure port forwarding.

5. VPN Connection: If you are using a VPN to connect to your remote desktop, check the VPN connection's settings to ensure it's working correctly. Also, ensure that your VPN is not causing conflicts with your local network.

6. Remote Desktop Software Settings: Check the settings of your remote desktop software (e.g., Remote Desktop Protocol or software like TeamViewer or AnyDesk). Make sure you've entered the correct IP address or hostname and login credentials.

7. Bandwidth and Latency: Consider the bandwidth and latency of your internet connection. A high-speed connection with low latency is essential for a smooth remote desktop experience.

8. Network Hardware: Check your network hardware, including your modem, router, and network cables. Ensure that they are functioning properly and not causing any connectivity issues.

9. Client and Host Compatibility: Ensure that your remote desktop client and the host computer are compatible in terms of operating system and remote desktop software versions.

10. Technical Support: If you've tried the above steps and are still facing issues, contact your internet service provider's technical support for assistance. They can help diagnose and resolve any network-related problems.

11. System Resources: Make sure the host computer has adequate system resources (CPU, RAM) available for the remote desktop connection. If the computer is under heavy load, it may impact the remote desktop performance.

12. Update Software and Drivers: Ensure that both the client and host computers have the latest updates and drivers installed, including the remote desktop software.

It's important to follow a systematic troubleshooting approach to identify the root cause of the issue. If the problem persists, consider seeking assistance from your internet service provider or a network technician who can diagnose and resolve any connectivity problems specific to your Pro II Full Fibre 900 service...............................

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I got cover everything and double checked everything every protocol but still got issue. Is there any other precaution to prevent this issue? I have major AI project going on on my RDP and i can't access it now.

[Cynric]

@garysmithe  What problem are you experiencing as there are no details in this thread?