Router Firmware correct version

[Pentlandeh]

Hi,  I have 2 Vodafone Connect in different locations.  On checking the firmware on them they both have different versions. (19.2.0203-3261005 on one and 19.2.0307-3261013 on the other) they both have the same Hardware VCNT-1.   I have tried to update the firmware on both but keep getting the same message" Unfortunately the Firmware upgrade has failed. Please try again at a future date."

1. Why do the routers have different firmware version when they were both installed around the same time?

2. How can I get the correct firmware downloaded on both routers?

[Jayach]

I have 2 THG3000's like yourself (except they are both here, and I can only use one a a time) , and like yours they had the same 2 firmwares (19.2.0203-3261005 and 19.2.0307-3261013)

I recently had reason to swap the routers and the 19.2.0203-3261005 upgraded itself to 19.2.0307-3261019, but the other stayed at 19.2.0307-3261013

I'm convinced that they are slightly different hardware, despite there being no obvious differences.

Try doing a factory reset on the 19.2.0203-3261005 and then let it reboot itself and see if it updates.

I don't think the "Firmware Update" option ever works.

Why Vodafone won't give out any information on the routers I don't understand.

[Pentlandeh]

Thanks, the Factor reset worked.  Now have the latest firmware 19.2.0307-3261019.

Noticed that you get the  firmware update still doesn't work 😞

[Jayach]

The fact your 19.2.0203-3261005 upgraded to 19.2.0307-3261019 seems to lend credence to my theory they are different hardwares.

There was one post where they said they have 19.2.0307-3261014, but I haven't seen anyone else state that.

Now that that router has upgraded do you have the ability to change the WiFi channels?

[Pentlandeh]

The upgraded firmware still doesn't allow you to change wifi channels.

Will see what happens I am able to update my other router.

[Jayach]

I'm betting the other router won't upgrade. Strangely both my THG3000's allow me to change the WiFi channels.

I think it is because I used a Technicolor DGA4231 (same circuit board as THG3000, but with Technicolor firmware) for awhile and that seems to have stopped Vodafone configuring my THG3000 remotely.

[VsUK1981]

I've been having a problem with my router constantly dropping connection at specific times of every day. When I try to check for firmware, it checks & does something for about 5 minutes & then comes back with an error, failed to install firmware & it dropped my connection, so I figured this was why it was happening, failed firmware updates being pushed causing the drop. So I performed a factory reset & it still showed 19.2.,0307 firmware & the router was performing normal, no drop outs. Then it dropped out the other day, I thought, oh no, here we go again. Well I checked router & I now have 19.4.0551-3269082 firmware. So it must have updated & rebooted automatically. 

So far so good!

[Amanda]

Thanks for updating the thread @VsUK1981 - if you have any more questions just let us know