Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Some websites not loading

fella_83
2: Seeker
2: Seeker

‎14-12-2021 08:27 AM

I noticed in the last few days that eurocarparts.com would not load on home broadband regardless of device used. Broadband is otherwise fine.

I thought the website was down but switching to mobile data it loads.

Is it a Vodafone issue?

Do other Vodafone customers see the same behaviour?

0 Thanks
2 REPLIES 2

HappyNomad
15: Advanced member
15: Advanced member

‎14-12-2021 10:10 AM - edited ‎14-12-2021 10:14 AM

Loads ok for me but I don’t use the default Vodafone DNS server.  That your mobile phone connects but not your router, it may be worth changing to one of the better free public DNS servers.

Popular Primary & (Secondary) DNS servers are:

  • Google = Primary 8.8.8.8 / (8.8.4.4) 
  • Cloudflare = 1.1.1.1 / (1.0.0.1)

There are others, take a look here or just google 'public DNS servers'.   

This thread from a couple of years ago covers the 'how to' in post #1 if you need it

Vodafone-DNS-servers-are-flaky-today-change-your-DNS-servers . 

fella_83
2: Seeker
2: Seeker
In response to HappyNomad

‎14-12-2021 11:53 AM

Thanks for your reply.

As other users didn't have the same issue I thought I would try some kind of reset on my end first. I went into the router settings and forced DSL to reconnect (menu > status and support > reconnect ). Oddly that seems to have fixed it. The DNS addresses didn't appear to change having done that but I'm happy it's solved.

I'll bear the DNS settings in mind if I get issues like this in future though.

Thank you