Still being billed for cancelled account

[Sidhogg]

Hi all,

After only 3 weeks of being a Vodafone Broadband costumer I,ve cancelled my service and 2 month after, I'm still getting billed for it. Does anyone got the same issue?

[Mark]

That's strange @Sidhogg. We can take a look into this for you, contact us via this private message and one of the team will be in touch.

[bazshaw103]

I have been sent a bill for £184.91 even though i am no longer a vodafone customer. I cancelled my broadband package within the first 30 days (28th Nov 2018), and confirmed this with the broadband team (Ryan) over the phone. Vodafone have closed my online account and i was thought to have paid my last bill via DD on the 16th December 2018. 

This new amount (06 Jan 2019) appears to be a termination fee, which i was told i would not have to pay. I am unable to think what other payment it might be.

Any help with finding out why i have been billed this amount would be appreciated.

[bazshaw103]

See post below.

[Joe]

@bazshaw103 Hi there, that's really strange. We'd love to look in to this for you. I've sent you a private message on how to get in touch securely. Joe

[bazshaw103]

Ok thanks, have done this and waiting for reply.

[TJ]

That's great @bazshaw103. When you completed the form, we'll have sent you an email confirming we've got your query. Please let me know if you've received this 👍

[bazshaw103]

Hi TJ,

No i haven't received it.

[TJ]

It doesn't sound like we've received your query @bazshaw103, I'm really sorry for any inconvenience this might have caused.

Please try completing the form again. You can always clear your cache and cookies before doing this, or try using a different browser. Give this a go and let me know if you get the confirmation email, if you don't I'll be happy to look at an alternative way for you to get in touch. 

[bazshaw103]

Hi TJ,

I've re-submitted the form again 2x, to make sure it goes through. Both times it seems to have gone through okay. 

Barry