So, for reasons known only to itself, my broadband app suddenly had the super wifi button greyed out. after having worked fine for weeks. Nothing I could do made a change. Cleared cache, force stopped, uninstalled and reinstalled, all the same. Clearly the boosters were still working and devices were still attached but I couldn't see any of it.
So I called support. I seem to remember that with Pro broadband you are supposed to get 'immediate support'. Funny, because I had to dial the same number as always and got put in the same queue as always. Funny definition of immediate or indeed any change from my non-pro support experience.
Then the fun started. The support analyst clearly did not listen to a single word I said. Tried to run me through all the previously listed steps and then announced that he would need to perform a factory reset. I told him do not do that please as I am in the middle of activity and I've got things I need to do right now and I've contacted you about your app not working so hardly expecting my entire network to be reset. He chose to completely ignore this and responded with "oh, I've already done it".
I have managed service desks in my life. If I had a SA that factory reset someone's router without their permission and against their express wishes, I would have him sacked. The damage that could have done. As it was, my data transfer activity was not corrupted and just had to re-start. I did however miss most of the first half of the match I was about to watch as the whole "this will just take 5 minutes" process ended up taking 45 minutes.
And after all that (and all of the laborious reconfiguration I then had to do to make things work again), although I got Super Wifi button back, I then lost the 'Connected Devices' button which has remained greyed out ever since, meaning I cannot block devices or trace them around the network.
For additional fun, for reasons I'm sure are excellent, once you activate Super Wifi, you lose the ability to perform any administration from the web portal. You can only do any of it through the app. Which is garbage and doesn't work. Who makes these decisions?
Does anyone know of a way to a) control your wifi from your web portal like you'd expect and b) how to re-activate the connected devices option?
