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Topcashback not tracked

BigBuddy
2: Seeker
2: Seeker

‎20-02-2024 03:14 PM

Long story short, I signed up for a two-year broadband contract with Vodafone in August 2022 via Topcashback. The deal promised £59 cashback. However, after being in touch with Topcashback since the purchase (16 months of messaging), they said they are still investigating and awaiting a response from Vodafone. My contract is coming to an end soon, and yet I still haven't received the promised cashback. Is anyone else experiencing the same issue?

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1 REPLY 1

Janey
Moderator
Moderator

‎20-02-2024 03:33 PM

Hi @BigBuddy Only Topcashback can escalate and resolve this, I'm afraid, so you'll need to chase this up with them. The most we could do is check the order is showing correctly and complete from our end and provide that reassurance to yourself. Please feel free to pop our team a message over on our social channels.