Transfer of Ownership

[gr82]

I'm having a little bit of difficulty transferring my Broadband/Landline to my ex-partner.

When I first spoke to Vodafone I was told it was possible, there's a process, here's the form, no problem.

Now the form has been completed Vodafone are telling me it's not possible, and I need to either pay the contract off, move it to my new address, or go on the phone with my ex-partner (or go to a store together) to create a child account and direct debit!

We didn't separate on good terms and only communicate via email, none of these solutions work - we both agreed to the transfer of ownership as the best possible solution - is there any way I can make this happen with Vodafone?

I am rather frustrated as it's taken a month to get the details to fill the form in, and Vodafone have thrown this unexpected spanner in the works.

[gr82]

The social team are doing their best, I can't fault their efforts - certainly better than the experience I've had on the phone. I even received advice on how to question the transfers team to try and get some answers.

They did do some digging after my latest failure and it seems ownership transfers are only possible on FTTC broadband contracts, there's no clear reason for it, essentially 'the computer says no'.

I may have a way out of the contract, Fibre is not available at the property I've moved to - Social are going to raise it with the Home Moves team and see if that can cause an early termination of the contract as they can't offer the same level of service - fingers crossed. It's certainly not an easy path, nor the smooth transition I hoped for, but they are trying.

[Jayach]

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@AnnS wrote:

@Jayach 

We can't see the account information and without us knowing the full circumstances, we can't comment on the reasons the Social Team were unable to proceed and directed the customer back to the Transfer Team.

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Nobody, presumably other than Vodafone employees, have access to that information.

However just referring the poster back where they have come from is not helpful.

I obviously have a completely different view of the social media team to you, but in my experiences of dealing with them, it is not something I would want to repeat.

[gr82]

Thanks to the social team and the home move team I have now cancelled my contract and have an end date in 30 days. I would have much preferred to transfer the ownership, but I am at least released from the contract and have a 'way out'.

Thanks for everyone's help on here, without you I would have 18 months left on a contract that I no longer need.

[Cynric]

.@gr82 Glad to hear that you finally got to a conclusion.

The odd thing is if you look towards the end of page 7 of this VF document, they clearly have the ability to transfer ownership because there's a fee specified for just that.

https://www.vodafone.co.uk/cs/groups/configfiles/documents/document/vfcon118097.pdf