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Ultra Hub Rebooting

jgwhittaker93
2: Seeker
2: Seeker

Hi,

I've recently received my Ultra Hub router and have been having consistent connection drops every couple of hours.

I think I've narrowed down the issue but I'm hoping someone can sanity check what I'm seeing:

  • Every couple of hours the internet drops
  • The router flashes blue, then flashes red, then goes solid white
  • During this time all my devices disconnect from the wifi completely and need to wait for a few minutes before the access point reappears.
  • In the local status checker the status page shows the hub has rebooted with a reason of "power". (Obviously I haven't rebooted it myself)

This leads me to believe that the hub is crashing and the issue is nothing to do with my internet connection at all. My connection is perfect in-between these drops.

Has anyone seen anything similar? Or can suggest any other things I can look at to confirm the issue? Vodafone support have had me restart everything and swap out cables but nothing is fixing the issue.

Thanks in advance!

25 REPLIES 25

Cynric
16: Advanced member
16: Advanced member

@addyrazz Sadly I think you are going to have to keen nagging the VF helpdesk.

crusaderstorm
2: Seeker
2: Seeker

I have been having the same problems since joining Vodafone 5th Aug 24, Router rebooting every hour or 2.  Can take up to 20mins to restart.

 

Vodafone has confirmed it is a Router problem and are looking at a firmware update option.  they have not been very open with information and looking at this thread has been ongoing for some time.  They made me feel it was a new problem over just a few weeks, not several months.

I gave up and purchased my own router, it never reboots or loses connection now

PeterRMiles
4: Newbie

I have this problem. Router reboots periodically, typically noticed once per day (although now I have started logging in to the hub I can see from the log that it is happening more often). Extremely frustrating set of calls with VF support agents over several weeks now (they don't seem to have any record of previous calls, that can't be right can it?). I have now changed my entire setup, moving the router, changing cables, avoiding a mains extension lead so it is directly in a wall socket. Agents have sent links to make a video connection so they can check all the wiring, 2 times now. One agent agreed I need a new router but said she needed to get confirmation from her boss and would call back - no call back. Another call today where I asked for the issue to be escalated, but apparently the manager would need to call me back (I very much doubt this will happen). I told the agent about this forum, he agreed he had seen problems with this router. He finally agreed to look into a replacement, only to tell me that they have none in stock (perhaps this explains why they are reticent about sending one). I said it looked like my only option was to quit the contract - after a pantomime where he said he was connecting me to another dept, he told me it would cost £200 and did I want to go ahead with that - I lost my cool shortly after this and gave up.

So I am just considering my options. First step was to vent here, obviously!

Buy another router

Vodafone did finally agree to replace the router and it has been fine ever since, no reboots.