Unable to get a static ip for my connection as of today!

[sptings87]

Hi all,

i have renewed my connection / contract the other day and from that my static ip address got removed. I've been chasing vodafone to re-add it and now they are saying that as of today they no longer provide a static IP for customers. The request i made was before this, but they still won't add it

Does anyone have any firm confirmation of this? If this is the case i need to look at a new provider.

[WelshPaul]

If this is true, I will be switching to Youfibre come November when my minimum term ends.

[KYB_UK]

Yeah, I was told the same on the 10th of February. I had a static IP for over a year, moved house, even called before the move to confirm that I could restore a static IP after the move (obviously it would change but at least restore the add on) and they said I could.

However, after the move, I found that was a lie, and I fought it for days over calls and live chat, arguing the case for an exception to be made given I was told otherwise and I had one etc etc. 

They refused because they have completely removed the functionality on their side to be able to allocate new statics. 

I then asked for a free contract exit as that was the only reason I picked Vodafone, again they refused. To say I was furious was an understatement.

[Ripshod]

@KYB_UK I've only recently helped get a static IP for a friend (vodafone newcomer) by explaing that they needed access to a home file server for work. Worked a treat, as it did for me many moons ago.

[KYB_UK]

When you say recently, when was it? They only stopped offering it in the last week of January from what i understand. It’s pretty sneaky, there was no communication about it, as if you got one before they stopped, you get to keep it. But if you move house or renew, you’ll lose it

[Ripshod]

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@KYB_UK wrote:

When you say recently, when was it?

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Couple of weeks ago.

[Jayach]

@KYB_UK wrote:
When you say recently, when was it? They only stopped offering it in the last week of January from what i understand.

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Apparently that was someone "getting the wrong end of the stick".

If you try now, there should be no problem with having a static I.P.

[KYB_UK]

Interesting. Do you have any sources/evidence of that so when I call tomorrow I have something to back me up

[Jayach]

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@KYB_UK wrote:

Interesting. Do you have any sources/evidence of that so when I call tomorrow I have something to back me up

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Vodafone UK Send Mixed Messages Over Static IP Availability for Broadband UPDATE - ISPreview UK

[Ripshod]

My friend has the transcript in their inbox. I'll see if I can get a copy.

I did make an error though. The date was 16th Feb (doesn't time fly).