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Other broadband queries

Vodafone Unable to split wifi

jamesmillner
3: Seeker

Hi, I'm recently a Gigafast broadband customer.

I'm wanting to split my Wifi into two seperate channels, as it seems like I can't change the channel of each range without doing so.

I've got the THG3000 router. When I've signed onto the router I've headed to Wifi -> General -> and following the steps details as per: https://www.vodafone.co.uk/cs/groups/public/documents/contentdocuments/vfcon090504.pdf

However when I try to apply my changes, the interface returns, 'Your changes have not been updated' and the page refreshes. Am I doing something wrong?

The firmware version of my router is: 19.2.0307-3261013
I've also changed the wifi password and the default admin password for the router, I've also logged out and back into the router with the fresh passwords. But I'm still unable to apply any changes.

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14 REPLIES 14
Jayach
16: Advanced member

I also have the THG3000 but am on Superfast 2. I have split my WiFi but still can't select the channel, but I must say I wasn't expecting I could as that option appears to have been removed from the firmware.

My firmware is 19.2.0203-3261005 and the router says no newer is available.

Edit: It actually says

Probably the PDF you linked to is simply out of date.

 
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jamesmillner
3: Seeker

@Jayach wrote:

I also have the THG3000 but am on Superfast 2. I have split my WiFi but still can't select the channel, but I must say I wasn't expecting I could as that option appears to have been removed from the firmware.

My firmware is 19.2.0203-3261005 and the router says no newer is available.

Edit: It actually says

Probably the PDF you linked to is simply out of date.

 

It actually seems I'm unable to perform many actions on my router. Even trying to change the default WIFI password, it returns the same error "Your changes have not been updated"

I also tried to see if there was new firmware, and received the same error as yourself

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Jayach
16: Advanced member

@jamesmillner wrote:

It actually seems I'm unable to perform many actions on my router. Even trying to change the default WIFI password, it returns the same error "Your changes have not been updated"

Mine had a habit of locking up whilst trying to perform changes, requiring a reboot.

However I have been able to make all the changes I required.

Perhaps try a factory reset by holding in the reset button for 10 seconds.

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Evie
Moderator

Hey @jamesmillner, I'm really sorry for hear you're having these troubles when trying to split your WiFi Channels.

Have you tried changing WiFi channels through your Broadband app?

  1.        Download and install the Vodafone Broadband app on a device connected to the router's WiFi network
  2.        Start the app and follow the prompts to pair the app with the router.
  3.        Tap on the 'My Wifi' option, then scroll down and tap on the 'Wifi Channels' option.
  4.        The next page will show you the two frequencies the wifi is broadcast on; 2.4Ghz and 5Ghz, we need to change channels on both to have an effect.
  5.        Select 2.4 GHz, and the app will display a list of 13 channels, change the selected channel to one that has no numbers next to it on the left hand side.

If you are still having issues, it may be worth speaking with our dedicated Gigafast team on 0333 304 0191 to see if they advise of any further settings to try.

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clint_flick
11: Established

ERRRrrrrrrrrrrrrrrr

 

YOU CANNOT CHANGE Wi-Fi channels with the current broadband app.

 

It seems all the Mods on here are not VF customers, they suggest solutions that they cannot prove actually work.

 

So it would be nice for an open and honest reply from the Mods that they have never tried the solutions they offer, or if-so, when-so.

 

The Vodafone Broadband app: Lets you manage your Vodafone router from your smartphone or tablet. You can download the app from the Apple App Store or Google Play Store. You can use the app to:

1) Manage your broadband settings

2) Set up Family Time

3) Control your Boost feature

4) Manage your guest Wi-Fi

5) See how many devices are connected to your Wi-Fi

6) Change Wi-Fi channel     THE COMPUTER SAYS NO.

7) Schedule when you want to turn off your Wi-Fi

😎 Turn off your router’s LED light

 

 

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jamesmillner
3: Seeker

I don't seem to have that option unfortunately @Evie. I have successfully managed to split my WIFI via the broadband app, but I wasn't able to do this on the router itself

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jamesmillner
3: Seeker

In the advanced settings too I also do not have the ability to change channels?

I also get the same problem on my router where the option for channels just doesn't appear?

jamesmillner
3: Seeker

Please see attached images on both previous comments

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Jayach
16: Advanced member

@Evie wrote:  Select 2.4 GHz, and the app will display a list of 13 channels, change the selected channel to one that has no numbers next to it on the left hand side.

Sorry @Evie but it has been stated on here many times by many users that the latest version of the app has had the channel selection removed.

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Evie
Moderator

@jamesmillner Apologies for the troubleshooting advised above not being an option anymore - duly noted! 

At this point I would advise speaking to our Gigafast team on 0333 304 0191 to as they'll be able to advise further on this, and hopefully get you router set up as you would like 👍

 
 
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jamesmillner
3: Seeker

So after speaking to the Gigafast team over the phone. It appears the channel changing functionality has temporarily been removed while Vodafone is implementing a solution via Wifi Doctor. This will enable the Wifi to automatically select the right channel for each wifi range to be on.

I have been told though that this is a trial and that the functionality to change channels IS coming back to the app and router landing pages. The support staff said a trial period is running and that the functionality should return by the middle of October.

For now its not too much of a problem, but I would like to see the option to change channels to be added back in ASAP. As restricting a fundamental part of networking seems odd, even if you aren't necessarily familiar with it.

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nrbrook
1: Seeker

@jamesmillner wrote:

The support staff said a trial period is running and that the functionality should return by the middle of October.


10 months later and the option to split wifi bands is still not available. Is it coming back?

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Jayach
16: Advanced member

@nrbrook wrote:

@jamesmillner wrote:

The support staff said a trial period is running and that the functionality should return by the middle of October.


10 months later and the option to split wifi bands is still not available. Is it coming back?


Absolutely not. (but the again, maybe)

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VFbroadbanduser
5: Helper

There is a way to change the channels once you have split the SSID if you use an Android device.

 

What you have to do is remove the current version of the Vodafone Broadband app and find and download the apk file of version 4.1.0, this was the last version of the app that allows you to change the channels.

 

Once you have installed it you have to be quick splitting the SSID's and changing the frequencies from automatic to manual. Because the app will automatically update itself to the latest version again within 5 minutes without using the Google Play store.

 

Why did Vodafone Broadband remove this functionality from both the router and the app? Because it actually causes major problems after they have rolled out a firmware update. Sometimes it puts 5Ghz frequencies so high that devices can't see them or set it to a congested 2.4Ghz frequency.

 

The last major issue I saw only a few weeks ago when a friend was having a problem after a firmware update had happened and rebooted. The Vodafone router was connecting at 80/20, but the 2.4Ghz frequency was conflicting with the same 2,4Ghz frequency two Sky Q boxes were using as they use a mesh network. What it did was slowdown the 2.4Ghz frequency to a crawl so the internet wasn't usable. One thing that hadn't been done was the SSID's hadn't been split. Once this was sorted and manual frequencies set everything worked.

 

This is the one downside to Vodafone Broadband when they removed these options from the app and router.

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