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If I use the Broadband plans availability checker. I get given the option of 2 plans...Superfast 1 and Superfast 2 at £1pcm more. However, on those 2 options the quoted availabale speeds are exactly the same.
32.2 mbps download speed guarantee with a download speed range of 35.7 - 37.5.
All the same for Superfast 1 and Superfast 2.
Sso what's the difference in the plan?
They still haven't moderated your picture yet, but it may be that due to the distance you are from your cabinet you can't get more from Superfast 2 than you can from Superfast 1.
What does Openreach think your line is capable of:: BT Broadband (btwholesale.com)
Were you previously with another supplier at this address, and what did you get with then?
I was with Plusnet getting about 38-40 sync'd on their standard VDSL. The BT BB availability checker says VDSL Range A high rate of 47.7 and Range B high of 46.2.
The reason I asked the question is that I have actually just switched to VF's Superfast 2 on Wednesday and the VF router says I am sync'd at 40 so I am not getting anything like what I thought and am getting what I thought I'd get if I had chosen Superfast 1 but I went for SF2 as it was only a £1 pcm more for the extra speed.
So if what I paid for is not actually possible then clearly something somewhere is wrong.
Unfortunately you can only get what your line is capable of. No one can give you more. The modem chipset and a couple of other things can make a difference, but at the end of the day you are limited by physical constraints of the technology. I find it amazing that we can transmit digital data at the rates we do over lines that were designed to carry analogue voice..