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When can you switch without paying extra fees?

Craze34
2: Seeker
2: Seeker

When can you switch without paying extra fees?

My broadband ends 23 Sep and I've not had a notification yet of it ending which I thought ISPs had to do a month before your contract ends? I also read a while ago that you could switch ISP in the last 40 days of contract without fees, Is that still true?
So If I switch to another provider on the 13 Sep my last Vodafone bill would be calculated for 10 days of usage?
Thanks.

1 REPLY 1

Mark
Community Manager
Community Manager

Hey @Craze34, If you cancel your service before your commitment end date, you maybe charged an Early Termination Fee. If you pop us a private message through our social channels, we'll be able to check your commitment end date, let you know if you'll receive an ETF for cancelling on 13 September and provide a better idea of what this would be.

Just to let you know, when you message us privately our automated assistant will try to help. You can speak directly to an agent by selecting 'Get started' followed by 'asked to DM'.