main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Other broadband queries

When will Vodafone offer FTTP via Openreach?

SOLVED
View solved solution
Highlighted
3: Seeker

Openreach has now (finally) delivered FTTP to this rural area since Jan 2020 and thus my property shows up as FTTP available on the Openreach website with capability of "up to 1000Mbps".

 

However, only BT seems to offer FTTP ("Ultrafast Fibre 900") and Vodafone is only showing up with FTTC products for this area (as of June 2020). Right now on the copper line and with the Vodafone Superfast FTTC product, I am getting 2Mbps (and sporadic and unreliable at that). 

 

As a Vodafone mobile customer (and existing Vodafone broadband customer), I would love to go with Vodafone for FTTP. I can see that Vodafone only seem to offer FTTP via CityFibre (at certain locations), but also see news from various sources that Vodafone will be offering FTTP via Openreach.

 

When will Vodafone start offering an FTTP product via Openreach, and hopefully offer similar prices to its Gigafast lineup? There are PLENTY of customers who would go with Vodafone if they offered an FTTP product via Openreach. Right now, it seems I would have no choice and would have to go with BT to get the benefits of Full Fibre (of 900Mbps) to the property.

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hey @JamesBand 

It can take a while for other providers to take advantage of Openreach's new infrastructure, but the Website is up to date if you keep checking your postcode here

In regards to the City Fibre, we have selected certain cities for installation and you can also check your postcode along with more information here

View solution in original position

View more options
4 REPLIES 4
Highlighted
17: Community Champion

A similar thread @JamesBand 

 

Superfast-2-with-Openreach-FTTP-ONT. 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
3: Seeker

That isn't quite the same situation. To clarify, I am already on Vodafone Superfast (via VDSL on the Copper line to the home). It delivers a sporadic and unreliable 1-2Mbps. I have to rely upon my Vodafone 4G connection (Mobile broadband) to be able to do home working.

 

Openreach have now delivered Full Fibre (FTTP) to this area. There is no ONT in the home, because you have to order an FTTP service from an ISP for the final installation/connection into the property, whether Openreach, CityFibre, Gigaclear or whoever built the fibre line. 

 

As of now, despite the Openreach checker showing my property as "FTTP Available" and "up to 1000Mbps" in a 1 Stage Install, the Vodafone website checker does not offer me Full Fibre with their Gigafast product.

 

The BT website shows their "Ultrafast 900" product as available for this house. I am asking when Vodafone will start offering FTTP via Openreach just like they currently offer FTTP via CityFibre (the Gigafast 900 product).

 

I (and many other customers) would like to go with Vodafone for FULL FIBRE (FTTP) rather than BT. But right now, it looks like we would have no choice but to move to BT.

 

As a loyal Vodafone customer for mobile for over 15 years, and a broadband customer of several years, I would like to renew/upgrade from FTTC to FTTP with Vodafone. However, this option appears unavailable and there are conflicting reports on the news of whether Vodafone is going to offer FTTP services via Openreach lines alongside their CityFibre offering. Right now, Openreach have (finally) delivered Fibre to this area. 

 

I had very confusing signals from different "Live Chat" teams on the Vodafone website who mentioned that the Gigafast product would be available soon (within weeks/months) back in December 2019 and January 2020.  Some clarity would be appreciated as to whether Vodafone will offer Gigafast (or an FTTP product in general even if non symmetrical) for customers/properties who are FTTP ready via Openreach's network some time soon, or ever! 

View more options
Highlighted
Moderator

Hey @JamesBand 

It can take a while for other providers to take advantage of Openreach's new infrastructure, but the Website is up to date if you keep checking your postcode here

In regards to the City Fibre, we have selected certain cities for installation and you can also check your postcode along with more information here

View solution in original position

View more options
Highlighted
3: Seeker

@GemmaP

 

Thank you for your reply. 

 

Yes, it's just I received conflicting information from the Vodafone Chat team around January 2020 who said that it was imminent alongside the Gigafast rollout.  I will check the Vodafone website checker periodically, but thus far no luck. 

 

It's just a little frustrating as our property is now fully Openreach FTTP ready, but Vodafone are not yet offering FTTP via Openreach. There doesn't seem to be an indication of when this will happen, despite news articles talking about Vodafone are going to do this. 

 

I would much rather go with Vodafone for FTTP, but only BT are offering me Full Fibre at the moment. I do hope you all will hurry up and take advantage of the new infrastructure. It would seem prudent to and prevent people going back to BT (which most of us are not particularly keen to do, but may have no choice given the vast difference in speed between 1Mbps and 900Mbps on Full Fibre!). I've been a loyal Vodafone customer with Vodafone mobile for over 20 years and I'd like to go with them for Full Fibre broadband.

View more options