Where is my router?

[vegtable]

FTTP installed on the 27th (activation date) but no Vodafone router had been delivered. I spoke on chat to somebody who told me that Openreach had cancelled the delivery of my router (this sounds like a complete lie, blame anybody but us, how and why would Openreach cancel the delivery of my router)? After an hour and a half on chat I was promised a router would be delivered within 48 to 72 hours and that a manual order had been placed. No router, spoke to somebody else on chat yesterday morning who assured me a new manual order would be placed and a router would be sent and I would get an email confirming this shortly. No email has arrived so I can only assume the router is still not coming.

I know Vodafone customer service is legendry for all the wrong reasons but this is an absolute joke.

I think Vodafone's network is OK'ish but massively let down by world beating customer service incompetence.

I don't beleive that the broadband team are able to resolve why my router is not being sent and I really do not have the time to waste on chat for an hour+ at a time going through the same pointless process.

V

[Jayach]

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@vegtable wrote:

Ok, it is a few days time and still no router. At least the social media team are providing status updates that they still have not resolved the issue 😐

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Doesn't exactly sound helpful to me. The non-delivery proves they haven't solved it.

It seem impossible that somebody can't simply arrange for one to be sent, but that is Vodafone for you.

Raise an official complaint. Complaints Code of Practice | Vodafone UK

[vegtable]

I don't think support have any idea how to fhis. They bother me every couple of days on messenger to ask security questions, just to tell me they are still no closer to fixing the problem but 'don't worry we will get it fixed today'.

All I want them to do is go away, fix the problem and let me know when they are done. But this appears to be too much to ask. Insread we just go through an endless groundhog day of repeating the same pointless routine.

I have been told I won't be billed until the router is supplied and if that turns out to be true they can keep not sending the router and I will keep using the borrowed one I have. However, I suspect that will not turn out to be the case....

[Jayach]

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@vegtable wrote:

I don't think support have any idea how to fhis. They bother me every couple of days on messenger to ask security questions, just to tell me they are still no closer to fixing the problem but 'don't worry we will get it fixed today'.

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That's not support, that is the social media team. Why you would need to pass security just to be told that is crazy.