Other broadband queries

Resolved! Trouble connecting a 3rd party router (D-link DIR-X1860) with HG612 modem on Superfast 2

Hello All, I've been using Vodafone router for over 2 years and finally got fed up with Internet dropping several times a day for about a minute every time, with a page showing up from Vodafone asking to reset the DSL line.So I've read a bunch of pos...

Compensation for Storm Arwen - when?

I was told it was going to be paid as a credit on my bill. Not seeing any mention of it for Jan or Feb bills.

Dont have any bill statements or account setup

Since I joined i have not received any bills to my house or login details for my account.

WPA2(AES) or WPA3

Recently my iPhone says that I have ‘Weak Security’ on my Wi-Fi. I’m pretty IT savvy and know my way round routers. I have WPA2 selected but the router does not have any better security available to choose. When I spoke to Vodafone on their chat, the...

Configuration backup THG3000 *.bin

So Settings - Configuration on the THG3000 offers to save the config of the router, so decided to see what is actually stored.Well hitting the "Save your settings to an external device with password protection" save button offered to encrypt the file...

Unable to access DLink NAS since switching to Vodafone

Hi, I am no longer able to access my DLink NAS since switching to Vodafone. When I Google the problem I can see there have been lots of people having this issue in the past and I have viewed lots of posts in Vodafone forums but they all say they have...

Broadband Genie Amazon £105 voucher

I have signed up via MSE website for Superfast 2 and meant to get %sub% within 4 months.Not sure how long they have been running the promotion,can anyone advise when you got your Amazon £105 voucher from Broadband Genie after signing up?

Super WiFi boosters - any good / do they actually work?

Hi,I am on BT and considering a move to Vodafone. I am currently struggling with getting the signal to reach every room in my flat - it’s a long flat with thick walls.I have 2 mesh WiFi extenders (see link below, bought from amazon for less than £50 ...

Amazon Voucher

Although I received a £25 voucher code for a fairly recent referral , the person referred didn't receive their £25 code by e-mail, or if they did, deleted it without knowing what it was.However, they had a chat yesterday with Tobi and the agent event...

Alexa booster ignoring me

Hi, I have a super booster with Alexa which I bought from eBay to try and fill a black spot in my house. I thought I'd just be able to pop it in the house and link it to my router.... doesn't seem to be the case. I need a tile on my app to connect it...

Community home

Forum Posts

Resolved! Trouble connecting a 3rd party router (D-link DIR-X1860) with HG612 modem on Superfast 2

Compensation for Storm Arwen - when?

Dont have any bill statements or account setup

WPA2(AES) or WPA3

Configuration backup THG3000 *.bin

Unable to access DLink NAS since switching to Vodafone

Broadband Genie Amazon £105 voucher

Super WiFi boosters - any good / do they actually work?

Amazon Voucher

Alexa booster ignoring me

Connecting 2.4Ghz switches and lamps to Pro Fibre

Multicast Question....

Vodafone Kabel Internet

Boosters and app

Recovery Website Incorrectly Blocked as 18+

Sorry there seams to be a problem.

Pro II 1.8 Gbps package available to neighbours bu...

change Secondary Wi-Fi to 5ghz only

Address not Listed - Can I Get Broadband?

Strange system errors