Xbox One and 360 will not connect to internet when wired into router

[BryanC83]

I have recently switched to Vodafone and both the Xbox One and Xbox 360 will not connect to the internet when wired into the vodafone router.

i have taken out all the network cables and only plugged in the Xbox One and tried all lan ports 1-4. The Xbox will pick up its wired in then change to not connected, pics attached.

The Xbox one however will connect via wifi.

I didnt' have this issue using my previous providers router so i am guessing its a router problem. Anyone had this issue or know a fix?

Cheers

[Tombaxter321]

Hello @BryanC83 @I have the same problem did you finally fix it? If so could you help me please 🙏 

[Amanda]

I can see one of our Community users has been in touch on your other post here @Tombaxter321 🙂