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11-09-2022 02:25 PM
For a couple of weeks now YouTube is very hit and miss as you if its working or not via the Vodafone Fibre 200 broadband. It was working fine before and nothing changed my end however all devices in the house suffer with ads not loading, random videos failing to load, shorts only playing a small portion of the video etc. I am using an Asus router and therefore the "Support" team refuse to help in any way.
Connecting to a VPN resolves the issue which to be points towards the VodaFone DNS servers / filtering etc. I have tried using alternative DNS servers with no luck.
Any ideas? Anyone else suffering the same?
All other streaming services are functioning fine, its purely a YouTube issue and seems to be to be related to the ads. maybe something related to tracking??
Solved! Go to best answer.
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11-09-2022 02:39 PM
There's another thread active right now
Have a read and join in
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11-09-2022 02:39 PM
There's another thread active right now
Have a read and join in
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11-09-2022 05:32 PM
To be honest, in this situation it sounds like you have the Diversion adblocker set up on the router with too zealous a block list.
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12-09-2022 05:56 PM
Hi @jstott1070! I'm sorry you're experiencing issues with YouTube buffering/not working. Please reach out to our Social Media team here as they have account access and will be able to investigate your services further with you 🙂
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12-09-2022 06:16 PM
Thank you Beth, I will do thank you although I have tried to speak with the “dedicated Wi-Fi experts” about this who clearly can’t deal with anything off script and in fact refused to even attempt to investigate as I have the audacity to use my own router.
I have joined in the other thread about this topic and will follow closely but will also use the social media route if this helps escalate this issue.
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13-09-2022 12:47 AM
@jstott1070 wrote:will also use the social media route if this helps escalate this issue.
I very much doubt it will.
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13-09-2022 11:43 AM
@jstott1070 - We'll need the Vodafone router to be connected, so that we can see in detail from our side what's happening.
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14-09-2022 09:35 AM
This is absolutely not the case. Lots of us are having the same issues. It's infuriating.
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14-09-2022 09:46 AM
Interesting there is no Thumbs down option on this forum…
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24-09-2022 02:45 AM
@jstott1070 wrote:Interesting there is no Thumbs down option on this forum…
The forum is for users to try to help each other. Why would you need a thumbs down? If the advice doesn't work for you, just move on. If it proves useful you can thank them.