Other broadband queries
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Router hasn't arrived

Hi My broadband started In October. My router never arrived. I contacted live chat and was given an apology 'don't worry, I have now arranged manual dispatch and your router will arrive in 2-3 days'. I was told I would be sent a DPD tracking number. ...

pjh122 by 2: Seeker
  • 2721 Views
  • 3 replies
  • 0 thanks

Poor RSSI in small flat

Hi there, I'm having major issues with Vodafone home broadband in one of the rooms in my flat, where I work from home.  Voice / video calls are essentially unusable because every 2-3 minutes, I lose either inbound or outbound media (or both) for 10-1...

Order passed onto Pair Divert Engineer...

Hi,I live in a village and, currently, there's no fibre-optic, so I've been accessing broadband through the phone line. However, Vodafone have accepted me for fibre broadband, as a street box has, recently, been installed nearby, since the building o...

With CF and VF-procedure when moving house

I am currently with VF thru CF and likely to be moving home soon where CF is also available.How easy is it to transfer my account to the new house including user name and password that I use with my own router ? 

GY by 4: Newbie
  • 1736 Views
  • 5 replies
  • 0 thanks

Ultrahub firmware

Hello, Just installed the brand new ultrahub and firmware update continues to fail. This is an issue as the app will not see the booster too. How can this be resolved. Yes I turned it off and on again.

New. Customer Login Error

Hi, I have just signed up to Vodafone BB but for some reason when I enter all the information including the temporary password I'm met with a server error, tried reseting again same issue after receiving a text. I have cleared cache and tried on a pr...

Moving the ONT box

Currently renovating my house and have been told by my builders that I need the vodafone ONT box and wire to be moved otherwise it will be disconnected if not moved.  I originally made a request to Vodafone at the beginning of May but the request see...

Nas100 by 4: Newbie
  • 6132 Views
  • 10 replies
  • 1 thanks

FT links and BBC podcasts blocked

My Vodafone broadband is consistently blocking the download of some very specific content:- I receive a daily newsletter from the Financial Times. None of the links in this newsletter will open. However, I can access the articles if I go direct to th...

jannic by 2: Seeker
  • 1753 Views
  • 3 replies
  • 0 thanks

Cancel broadband

I switched to another broadband provider & Vodafone keep sending me bills.the new provider told me that my Vodafone contract would be cancelled when I switched but this doesn’t seem to be the case.I emailed Vodafone to advise of the switch but they w...