cctv port forwarding help

[cymru]

Hi can someone please help i tried the tech phoneline and they didn't seem to understand what i wanted to do or it was too advanced

I have a  cctv that i normally connect to on my phone, i had no issues with my previous 3 routers, i have just joined vodafone ,in expert mode, i setup the port number and saved it set to the local ip4 address of the cctv

if i connect on my phone via wfi (LAN) it works
however if i try from my phone via a mobile connection out of the building it will not connect, even port forwarding websites do not work connection is closed.
i then turned on exposed host function and waited 30 mins it has made no difference still can not connect. i'm totally baffled i must of missed something and don't know what to do now? any ideas? many thanks

[clint_flick]

Hi

I don't know, but...

Hidden away in your account may be the filters to stop spam, hi-jacks, porn etc and cctv forwarding.

Therefore try a new DNS lookup, like 8.8.8.8 / 8.8.4.4 and/or remove family filter protection.

[cymru]

thanks for the reply, can't see any protection stuff anywhere
do you mean  change the dns from automatic lookup to manual and put those numbers in?

[clint_flick]

Yes, on the basis that you can always revert.

It's a Lo-Cost/No-Cost option.

[Jayach]

Forgive me if my questions expose my lack of knowledge of port forwarding, but I've never had a need to port forward. All I.P. cameras I've used have accessed a web service and have been viewed via that service.

If you need to port forward your camera then it must be running a server and you can access that server locally. Is that via it's I.P.address or a name?

When trying to access it externally do you then use your routers I.P. address or or it's internet name?

[cymru]

there is no web service for this camera its directly plugged in to a DVR

got it sorted in the end , hard reset of the router

[lucywinzer]

I have a new vodafone router having previously been with another provider.  I cannot port forward to my CCTV.  Vodafone tech services have not been able to help, sending me down many blind alleys!  I have tried all the suggestions, port forwarding, static NAT/DMZ to exposed host, DNS& DDNS 8888 and 8844, reset the router, tried previous router (wouldn't connect to talk talk).  Any suggestions please?

[Jayach]

If you have used the port forwarding options in the router and they are not working, I'm not sure there is a great deal we can suggest. However the previous poster said a reset of the router cured their problem and as you are new, I wonder what the level of the firmware is on your router.

[lucywinzer]

Not quite sure how to answer that because I don't know what you mean by firmware.  I did try rebooting the rooter but it made no difference.  I also rebooted the CCTV DVR which is a Pyronix operating NVMS7000.  The rooter is a THG3000.  The NVMS worked fine on my previous rooter (TalkTalk).  I switched the lead from WAN to internet and that seemed to make the programme work at home but it didn't work when out which is what I want it for of course.  I will switch the lead back to WAN tomorrow and try the away function having tried to do what everybody has suggested so far.  Thanks for your help and for any other suggestions.

[Jayach]

Firmware is the software running on the router. (It's called firmware because it's written into the hardware but is reprogrammable) The level is written on the bottom of every page in the routers configuration settings.

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@lucywinzer wrote:

I switched the lead from WAN to internet and that seemed to make the programme work at home but it didn't work when out which is what I want it for of course.  

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What lead is this? If it's the one on the back of the router, it wont work at all if in the wrong socket. Are you on FTTP ( Full fibre) or FTTC (supplied by a telephone socket)