3x data are not redeemed

[Marcoz]

Hi there, I bought a 20 £ value bundle with 3x data offer. Till now, the extra data were not added. What shall I do to redeem that?

[MarkD]

Hi @Marcoz, is the additional data not showing up when you're viewing your service on the My Vodafone App? Can you also let us know, when did you select the Pay as you Go Bundle and what method did you use? 

[Marcoz]

Thank you

No, the extra data is not shown in the Vodafone app.

I have this bundle on the 4th of September 2021.

I have paid the money by card at Vodafone store in central London.

Phone number is [Removed]

MOD EDIT: This post has been edited to due to personal information content please see Community Guidelines

[MarkD]

If you send us a message on Twitter or Facebook with both your mobile number and your Community username, the team would love to take a look at this. You can check the social media contact details here.